Customer Service/account Executive

6 months ago

Howden, United Kingdom ImageData Full time

Image Data Group are a family run business with sites in Howden, Hull & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office stationary.

Your hours of work are 37.5hrs per week working Monday to Friday, 9am until 5.30pm onsite. In return for your hard work, you will receive a competitive salary depending on your qualifications & experience, enhanced holiday entitlement, free on site parking, cycle to work scheme, employee support program, Company pension and the chance to be part of a family business that values their team members so you are not just a number

**Main Function**:
To ensure that all existing and potential new customers are provided with a comprehensive, high quality service. Process orders to ensure that information from clients is available, in the right format and on time, to hand over to operations in order to progress jobs and projects, in line with our security management procedures.

**Key Performance Tasks**:

- Take job/project briefs from the client and communicate these internally, with the aid of the Account Manager/ Senior Account Manager, if required.
- Develop and maintain excellent communication with operation and production teams and progress all enquires and work effectively and efficiently.
- Use approved administration procedures to enable accurate reporting and timely invoicing, ensuring that invoices are raised for all completed jobs as timely as possible.
- Process customer orders in accordance with procedures to a stage where they can be handed to production/operations.
- Ensure that customers are kept fully informed of all issues affecting the timeliness, cost and quality of their projects.
- Create relevant collation and distribution lists for operations.
- Ensure that all information required for production is accurate and complete prior to commencing the production process.
- Finalise technical specifications, prior to presentation to the estimating department (in conjunction with production specialist if required).
- Inform all relevant production personnel of impending projects and level of urgency.
- Promote imageData Group in a positive way by communicating with customers in a professional, effective and efficient manner at all times.
- Ensure that all works job tickets are raised in a timely and accurate manner on the Company’s MIS system, Optimus.
- Ensure that projects proceed to agreed critical paths.
- Identify the need for outsourced work.
- Price jobs from cost matrices (if available).
- Ensure that amendments are entered onto works tickets & revised quotations are actioned as necessary.
- Report any non-conformances promptly and action corrections.
- Perform any other duties as reasonably correspond to the general requirements of the post and are appropriate with its level of responsibility in order to contribute to the success of the Company.

**Skills**:

- Good level of education, including English and Maths
- Ability to keep calm and focused
- Ability to solve problems
- Excellent communication skills - verbal & written
- Good numeracy skills
- Accurate computer skills for data input
- Excellent time management skills - self-motivated & ability to work to strict deadlines
- Capable of building a good understanding of the needs of customers
- Must have a positive, flexible 'can do' and adaptable approach to rapidly changing work priorities and ability to work to tight timescales.
- Experience in using management information systems (if possible Optimus/Tharstens, although training will be given).
- A helpful and co-operative attitude.

All applicants must be UK residents & already have the right to live & work in the UK on a permanent basis.

iDG care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.

  • Senior Customer Service/account Executive

    7 months ago

    Howden, United Kingdom ImageData Full time

    This **Senior Customer Service/Account Executive** role is office based in Howden (DN14 7SE) & is a key role for our Customer Service/Account Management Team. Image Data Group are a family run business with sites in Willerby (Hull), Howden & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We...

  • Senior Customer Service/account Executive

    6 months ago

    Howden, United Kingdom ImageData Full time

    This **Senior Customer Service/Account Executive** role is office based in Howden (DN14 7SE) & is a key role for our Customer Service/Account Management Team. Image Data Group are a family run business with sites in Willerby (Hull), Howden & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We...

  • Customer Service/account Executive

    7 months ago

    Howden, United Kingdom ImageData Full time

    Image Data Group are a family run business with sites in Howden, Hull & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office...

  • Customer Team Leader

    6 months ago

    Howden, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Hailgate, Howden, DN14 7SU- Pay: £13.32 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our...

  • Service Driver

    6 months ago

    Howden, United Kingdom Cathedral Hygiene Full time

    This is a fantastic opportunity to join Cathedral Hygiene. We are a family run washroom services provider who has customers based across the UK and we are looking for a self-motivated and customer focused Service Driver to join our established and respected team. The successful applicant will ideally be located close to Howden and will be working in the...

  • Food Service Assistant

    7 months ago

    Howden, United Kingdom Compass Group Full time

    We're recruiting an enthusiastic Food Service Assistant who is passionate about exceptional food and world-class customer service for Eurest on a full time basis, contracted to 35 hours per week. As a Food Service Assistant, you will support our catering team to help us deliver truly incredible food experiences. In return, you'll have the opportunity to...

  • Ee | Customer Service Advisor

    3 weeks ago

    Howden, United Kingdom Ee Full time

    Where: Doxford Park, Sunderland Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you.Maybe you have a wealth of...

  • Service Leader Supervisor

    2 weeks ago

    Howden, United Kingdom Welcome Break Full time

    Supervisor Welcome Break, Howden, Boothferry Road, DN14 7TA Immediate start Pay up to £12.44ph plus £10 on shift meal allowance Are you ready to lead a team?To take that next step in your career maybe.We are always on the look out for our next generation of supervisor to work with our management teams to support and motivate our teams to ensure that our...

  • Customer Service Operations Manager

    1 week ago

    Howden-le-Wear, Durham, United Kingdom Welcome Break Full time

    We are looking for a Customer Service Operations Manager to join our team at Welcome Break. As a Customer Service Operations Manager, you will be responsible for ensuring that our customers receive exceptional service delivery.About the JobYou will lead a team of supervisors to deliver outstanding customer service and work closely with our management teams...

  • Multi Skilled Operative

    4 weeks ago

    Howden, United Kingdom Mears Full time

    About the Role :As a Multi Skilled Operative within our branch you will predominately work within our void and some occupied properties.The successful candidate will be part of a local team undertaking high standard Multi Trade repairs and refurbishment activities to Housing properties delivering best in class customer service and satisfying all safety,...

  • Engineering Project Manager

    1 week ago

    Howden, United Kingdom CV-Library Full time

    Howdens is looking for a highly skilled Engineering Project Manager with experience of end-to-end project management, to join our Central Engineering Department. In this critical role, you will oversee the specification, design, delivery and execution of a wide array of complex capital projects, including capability enhancement initiatives and MOB Projects,...

  • Group Learning

    3 weeks ago

    Howden, United Kingdom CV-Library Full time

    Location: Howden, East Yorkshire (with UK-wide travel) Salary: Competitive, with excellent benefits Contract: Permanent, Full-time Are you an exceptional Learning & Development Lead with a track record for driving organisational excellence? Howdens is looking for a Group Learning & Development Succession Lead to join our Learning and Development team....

  • Group Learning

    3 weeks ago

    Howden, United Kingdom CV-Library Full time

    Location: Howden, East Yorkshire (with UK-wide travel) Salary: Competitive, with excellent benefits Contract: Permanent, Full-time Are you an exceptional Learning & Development Lead with a track record for driving organisational excellence? Howdens is looking for a Group Learning & Development Succession Lead to join our Learning and Development team....

  • Senior Talent Development Manager

    4 weeks ago

    Howden, United Kingdom CV-Library Full time

    Location: Howden, East Yorkshire (with UK-wide travel)  Salary: Competitive with excellent benefits Contract: Permanent, Full-time Are you passionate about developing people and driving organisational success? Do you thrive on crafting innovative solutions to develop talent and ensure business continuity? If so, we have an exciting opportunity for...

  • Print Finisher/production Operative

    7 months ago

    Howden, United Kingdom ImageData Full time

    Image Data Group are a family run business with sites in Howden, Hull & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office...

  • Maintenance Team Member

    2 weeks ago

    Howden, United Kingdom Welcome Break Full time

    Maintenance / Cleaning Team Member Welcome Break, Howden, Boothferry Road , Dn14 7ta Pay up to £11.60ph plus £1 on-shift meals Immediate start and flexible full-time or part-time customer service positions available A Welcome Break Cleaning Team Member would ideally: Have a positive approach to customer service and a can-do attitude Be willing to work as...

  • Wood Machinist

    2 months ago

    Howden, United Kingdom CV-Library Full time

    Howdens are looking for a Wood Machinist to join our manufacturing site in Howden, East Yorkshire. This is an essential role in which you will safely manufacture a range of panels to the correct quality specification. Pay rate and shift pattern: - £19.18ph + £4,571.32 per annum shift allowance + Monthly production bonus - Nights...

  • Page Producer

    7 months ago

    Howden, United Kingdom PA Media Full time

    **About the role** To produce and provide accurate page-ready services for PA customers of the Specialist Services team. To communicate effectively and in a responsible and professional manner to those customers, ensuring client satisfaction and production deadlines are met on a daily basis. **Who you are** **Key Responsibilities**: - Produce and...

  • Capital Projects Cost Manager

    1 week ago

    Howden, United Kingdom Howdens Joinery Full time

    Howdens are looking for an experienced Projects Cost Manager to oversee the financial aspects of capital projects within our engineering team.Working closely with our Project Managers and Engineers, you will develop robust budgets, monitor expenditures, and ensure projects are completed within budget.In this role you will be responsible for cash flow...

  • Projects Cost Manager

    2 months ago

    Howden, United Kingdom CV-Library Full time

    Howdens are looking for an experienced Projects Cost Manager to oversee the financial aspects of capital projects within our engineering team. Working closely with our Project Managers and Engineers, you will develop robust budgets, monitor expenditures, and ensure projects are completed within budget. In this role you will be responsible for cash flow...