Helpdesk Coordinator

4 months ago

Hebburn, United Kingdom Detail2Recruitment Full time

We are working with a growing Facilities Management organisation who are looking for an additional helpdesk coordinator for their office in the North East in the South Tyneside area to join their expanding service team.

**Job Purpose**

To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.

Salary up to £27,000 dependant on experience in a similar role.

**Principal Duties & Accountabilities**
- To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
- To manage the maintenance office administration systems.
- To manage & update computerized PPM and work records.
- To ensure PPM work orders are produced via help desk orders and documents.
- To manage and produce reports, survey data and general maintenance related business letters.
- To input completed work orders and produce associated reports from the database.
- To monitor outstanding work orders and produce backlog reports.
- To assist in invoice disputes by document preparation and control.
- Motivate and manage other Admin staff and manage their training requirements.
- Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously.

This role would suit an Helpdesk Assistant, Help desk Co-ordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Scheduling Co ordinator, Service Scheduler, or Scheduler.

**About Us**

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Hebburn: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Helpdesk Co-Ordinator / Contract Support

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