Service Coordinator
4 months ago
We are working with a growing Facilities Management organisation who are looking for an additional helpdesk coordinator for their office in the North East in the South Tyneside area to join their expanding service team.
**Job Purpose**
To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.
Salary up to £27,000 dependant on experience in a similar role.
**Principal Duties & Accountabilities**
- To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
- To manage the maintenance office administration systems.
- To manage & update computerised PPM and work records.
- To ensure PPM work orders are produced via help desk orders and documents.
- To manage and produce reports, survey data and general maintenance related business letters.
- To input completed work orders and produce associated reports from the database.
- To monitor outstanding work orders and produce backlog reports.
- To assist in invoice disputes by document preparation and control.
- Motivate and work with other Admin staff and internal teams.
- Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services organisation, or similar maintenance environment previously.
This role would suit an Helpdesk Assistant, Help desk Co-ordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Scheduling Co ordinator, Service Scheduler, or Scheduler.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£27,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Hebburn: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Help desk: 1 year (preferred)
Work Location: In person
Reference ID: Service Coordinator - Tyneside
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