Facilities Support Specialist
4 weeks ago
Job Title: Facilities Support Specialist
Job Summary:
We are seeking a dedicated and experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries and ensuring a smooth and efficient service.
Key Responsibilities:
- Managing and responding to incoming service requests via phone, email, and our helpdesk system
- Logging and categorising service requests, assigning tasks to the appropriate teams, and tracking progress
- Coordinating with internal teams and external contractors to ensure prompt resolution of issues
- Monitoring and reporting on helpdesk performance, ensuring SLAs are met
- Maintaining and updating helpdesk databases and documentation
- Providing exceptional customer service and keeping clients informed of progress on their requests
- Assisting with general administrative duties as needed within the facilities management team
Requirements:
- Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry
- Excellent communication skills with a strong customer service focus
- Strong IT skills and experience with helpdesk software or CAFM systems
- Ability to prioritise tasks, manage multiple requests, and work well under pressure
- A proactive and problem-solving approach, with attention to detail
- Team player with excellent organisational and time-management skills
About Us:
CBW Staffing Solutions is a leading recruitment agency specialising in the placement of experienced professionals in the facilities management industry.
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