Facilities Support Specialist

4 weeks ago


Hebburn, South Tyneside, United Kingdom CBW Staffing Solutions Full time

Job Title: Facilities Support Specialist

Job Summary:

We are seeking a dedicated and experienced Helpdesk Administrator to join our team at CBW Staffing Solutions. As a Helpdesk Administrator, you will be the first point of contact for our clients, handling all helpdesk inquiries and ensuring a smooth and efficient service.

Key Responsibilities:

  • Managing and responding to incoming service requests via phone, email, and our helpdesk system
  • Logging and categorising service requests, assigning tasks to the appropriate teams, and tracking progress
  • Coordinating with internal teams and external contractors to ensure prompt resolution of issues
  • Monitoring and reporting on helpdesk performance, ensuring SLAs are met
  • Maintaining and updating helpdesk databases and documentation
  • Providing exceptional customer service and keeping clients informed of progress on their requests
  • Assisting with general administrative duties as needed within the facilities management team

Requirements:

  • Previous experience in a similar helpdesk or customer service role, preferably within facilities management or a related industry
  • Excellent communication skills with a strong customer service focus
  • Strong IT skills and experience with helpdesk software or CAFM systems
  • Ability to prioritise tasks, manage multiple requests, and work well under pressure
  • A proactive and problem-solving approach, with attention to detail
  • Team player with excellent organisational and time-management skills

About Us:

CBW Staffing Solutions is a leading recruitment agency specialising in the placement of experienced professionals in the facilities management industry.



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