Responsive Repairs Lead Operative Calico Homes

2 weeks ago

Burnley, United Kingdom the calico group Full time

**Job details**:

- Job reference
- REQ001098
- Date posted
- 02/03/2023
- Application closing date
- 17/03/2023
- Location
- Burnley
- Salary
- £33,547
- Contractual hours
- 36.25
- Basis
- Full time
- Job category/type
- Blank

**Responsive Repairs Lead Operative Calico Homes**:

- Job description

**Why this role exists.**
- To support the responsive repairs service in delivering a value for money, right first-time repairs service while still maintaining very high customer satisfaction.
- To line manage, support and lead responsive repair operatives, while still undertaking repairs in customer properties to a high standard. Supporting repair operatives to achieve all Calico’s health and safety requirements.
- Undertaking post and/or pre inspections relating to the repairs service but willing to undertake additional work in other service areas if the demand is needed by the company.
- To monitor team performance and address any issues that arise in a constructive way, to help drive performance while still maintaining the Calico values and behaviours

**What you will be doing.**
- To deliver quality responsive repairs in customer’s homes whilst being professional and polite.
- Support and lead the responsive repair operatives following Calico’s performance management framework, ensuring that they are engaged with Calico’s vision, values and strategic objectives.
- To monitor the performance and productivity of Responsive Repair Operatives and to check the correct completion of all related records and that PDAs are utilised correctly.
- To work alongside other colleagues in the repairs service to problem solve and take responsibility for issues arising that could lead to delays or additional repairs needing to be carried out.
- Being proactive in identifying areas for improvement and provide constructive feedback in steps to be taken to improve the responsive repair service.
- To engage and participate within company activities and make a positive contribution.
- Work collaboratively across the service to deliver improvements, achieve high levels of customer satisfaction.
- Contribute towards any project work as required.
- Complete post and pre inspections
- To assist with investigations for complaints that are raised to ensure they are dealt with effectively and any learning outcomes are identified and implemented.
- Supervision of direct reports through team meetings, 1-1s, toolbox talks and My Time Sessions. Oversee recruitment, absence monitoring and performance management.

**What you will get in return.**
- The opportunity to make a real difference to people’s lives
- 25 days holiday + 8 Bank Holidays
- A fabulous wellbeing programme
- Be part of a values lead culture
- Quality learning and development opportunities
- Join a unique and diverse group of companies with growth ambitions
- There are so many more benefits to working for Calico Homes and the Calico Group, too many to mention Calico has a reputation both locally and nationally as an employer of choice, ranked 2nd in the “Inclusive top 50 UK Employers list” - an achievement we are exceptionally proud of.

**What you’ll need to be a success**

**Essential Criteria**
- Recognised building or construction qualification
- Excellent proven people management skills and the ability to challenge, support and motivate staff
- Experience of working in a management/supervisory position and demonstrating an excellent track record in staff management
- Ability to work on own initiative and as part of a team without supervision.
- Ability to plan and prioritise own workload.
- Ability to carry out multi-skilling in other trades in line with Calico’s criteria
- Experience of completing pre & post inspections
- Experience of delivering high standards of customer service
- Experience of working in a property maintenance environment.
- Knowledge of relevant Health and Safety regulations, requirements and best practice
- Excellent decision making, communication and organisation skills

**Desirable Criteria**
- Recognised Health & Safety qualification
- Asbestos qualification
- Experience of working within a social housing organisation
- Experience of using a range of I.T packages

**Ready to apply?**

If you think you have everything we're looking for in a Responsive Repair Lead Operative, then we'd love to hear from you.

About Calico Homes
Calico Homes’ is a values led company who through investing in local communities where everyone thrives - through innovation, strength and collaboration. Calico Homes, along with all other parts of the Group, have a shared purpose as part of the Calico Group, to make a real difference to people’s lives.

Each part of the Calico Group has its own specialism and expertise but the “One Calico” vision is to help people to build a better future, whatever their background and wherever they are in their life’s journey.

Because we know we can always do more for our customers, we are continually expan

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