Working Supervisor Calico Homes

2 weeks ago

Burnley, United Kingdom the calico group Full time

**Job details**:

- Job reference
- REQ001223
- Date posted
- 10/05/2023
- Application closing date
- 31/05/2023
- Location
- Burnley
- Salary
- £31,000 - £33,547 dependent on experience
- Contractual hours
- 36.25
- Basis
- Full time
- Job category/type
- Trades

**Working Supervisor Calico Homes**:

- Job description

**Why this role exists.**

The Responsive Repairs team carry out a wide range of responsive repairs in our customer’s homes. Providing a 24/7 service. Repairs are completed to a high standard meeting regulatory requirement, and in line with Health & Safety procedures.

The teams consist of joiners, plumber, plasterers, electricians and a building team who collaborate to ensure delivery a quality service with high levels of customer satisfaction.

**What will my working week look like?**
- The working week for this role will be split between line managing the Responsive Repairs team and undertaking repairs in our customers’ homes when required. This will be determined by service needs to best support our customers and the Responsive Repairs team.
- Supporting and leading the responsive repair team, following Calico’s performance management framework, ensuring that they are engaged with Calico’s vision, values and strategic objectives.
- Deliver value for money within the repairs service, ensuring that productivity is maximised whilst ensuring high levels of customer satisfaction.
- Promote where possible that repairs are a first-time fix, utilising correct van stocks, managing the multi
- skilled workforce effectively and encouraging a flexible approach to working.- Work alongside other colleagues in the repairs service to problem solve and take responsibility for issues arising that could lead to delays or additional repairs needing to be carried out.
- Being proactive in identifying areas for improvement and provide constructive feedback in steps to be taken to improve the responsive repair service.
- To engage and participate within company activities and make a positive contribution.
- Contribute towards any project work as required.
- Complete pre and post inspections.
- To assist with investigations for complaints that are raised to ensure they are dealt with effectively and any learning outcomes are identified and implemented.
- Supervision of direct reports through team meetings, 1-1s, toolbox talks and My Time Sessions. Oversee recruitment, absence monitoring and performance management.
- This position has a great management team that will ensure you have the correct knowledge, support and experience to develop into this role.#
- Please refer to the attached **Role Profile** for an indepth view of this role and responsibilities.

**What you will get in return?**
- The opportunity to make a real difference to people’s lives.
- Competative salary.
- Company van, fuel card and phone.
- 25 days holiday + 8 bank holidays.
- A fabulous wellbeing programme.
- Be part of a values lead culture.
- Quality learning and development opportunities.
- Join a unique and diverse group of companies with growth ambitions.

There are so many more benefits to working for Calico Homes and the Calico Group, too many to mention Calico has a reputation both locally and nationally as an employer of choice, ranked 2nd in the “Inclusive top 50 UK Employers list” - an achievement we are exceptionally proud of.

**Essential Criteria**
- Recognised trade qualification NVQ Level 2 or equivalent.
- Ability to display leadership skills to line manage a team comprising of multi skilled repair operatives.
- Ability to plan and prioritise own workload and that of a team.
- Ability to undertake small repairs outside of the trade which you hold a qualification.
- Experience of completing pre & post inspections.
- Experience of delivering high standards of customer service.
- Experience of working in a property maintenance environment.
- Knowledge of relevant Health and Safety regulations, requirements, and best practice.
- Excellent decision making, communication and organisation skills.
- Understanding of ‘value for money’ and ‘right first time’
- Full driving license.

**Desirable Criteria**
- Asbestos qualification.
- Recognised Health & Safety qualification.
- Experience of working in a management/supervisory position and demonstrating an excellent track record in staff management.
- Experience of working within a social housing organisation.
- Experience of using a range of I.T packages.

**Ready to apply?**

If you think you have everything we're looking for in a Responsive Repair Lead Operative, then we'd love to hear from you.

**About Calico Homes**

Calico Homes’ is a values led company who through investing in local communities where everyone thrives - through innovation, strength and collaboration. Calico Homes, along with all other parts of the Group, have a shared purpose as part of the Calico Group, to make a real difference to people’s lives.

Each part of the Calico Group has

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