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Business Operations Specialist

4 weeks ago

Belfast, United Kingdom REWARD Full time

The Business Operations team aims to be a Centre of Excellence within Reward, supporting all Retailers, Publishers, Suppliers and internal colleagues by providing first class customer service at every interaction.

The role holder work within a Team who are responsible for all operational activity including.
- Retailer onboarding
- Offer Set Up / Campaign Management
- Quality Control
- System, Training and Enhancements
- Client / Customer Support

Key Responsibilities

**Offer Management**
- Ensure the accuracy and delivery for Reward’s Clients within SLA, marketing calendar, and campaign brief deadlines.
- Developing and maintaining a close working relationship with the Client Services and Publisher teams
- Manage own workload in an efficient and timely manner

**Quality Control**
- Conducting regular quality checks to identify any issues or inconsistencies
- Focus on reducing the amount of customer impacting issues
- Operating a ‘right first time’ policy

**Client Support**
- Continuous Improvement or bug fix documentation/escalation
- Customer issue resolution, providing escalation support for our external Clients frontline support teams
- Efficiently deliver accurate reporting
- Demonstrate a good understanding of other systems used and understanding of how to resolve any issues
- Suggesting system enhancements to processes proactively identify Client impacting risks

Skills Knowledge and Expertise
- 2+ years of relevant experience in a Service/Operational role
- Qualified with GCSE English and Mathematics (or equivalent)
- Team-oriented, personable individual with the ability to develop relationships with staff members across all levels of the organisation
- Strong focus on attention to detail and accuracy.
- Competent in Microsoft Office
- Creative flair for solutions as well as keen eye to spot a broken process/loophole
- Excellent administrative and organisational skills with the ability to manage multiple tasks simultaneously.
- Trustworthy, reliable, and honest
- Exceptional written and verbal communication skills and numerically confident

**Benefits**:

- 25 days annual leave increasing by one day a year to 30 days (plus public holidays)
- Pension with Hargreaves Lansdown - 4% matched contribution
- Company holiday between Christmas & New Year (extra 3 days)
- Private healthcare with Vitality for yourself and any nominated dependents.
- Early finish on the last Friday of the month (3pm)
- Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent).
- Cashback/discount shopping site (Perks at Work)
- Flexible working options - we are operating a hybrid working model from our Belfast office (to be agreed with your manager)
- Variety of social events throughout the year such as Christmas party, company away day, movie nights, beer and pizza nights to name but a few

About Reward
Helping design, build and operate the best customer engagement programmes in the world, around the world. We power the best customer engagement programmes in the world We occupy a unique space between retailers and banks helping them to get closer to customers driving incremental sales and lasting loyalty.

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