Deal Operations Specialist

3 weeks ago

Belfast, United Kingdom Rapid7 Full time

As a Deal Operations Specialist you will assist the sales and customer success teams, within Rapid7’s proposal to cash process, by guiding them on deal structures that will maximize revenue while also addressing the complex details involved in Rapid7’s non-standard contracting process. You will be responsible for ensuring deals are correctly constructed to address the intricacies of our contract process so that the deal cycle can be completed promptly.

**About the Team**

The Deal Operations team performs Rapid7’s global deal desk function. The team supports our Go-To-Customer teams by assisting with high-value, commercial, and non-standard deals throughout the sales cycle and by helping teams navigate internal processes. Additionally, the Deal Operations team works cross-functionally to operationalize the roll out of pricing and packaging initiatives in a way that supports the growth of the business as we scale.

**About the Role**

As a Deal Operations Specialist you will serve as a trusted advisor to Rapid7’s account teams on deal structure and quoting. You will advise on alternative contract options and/or value propositioning to help drive deal closure.

**In this role, you will**:

- _ Monitor the deal support ticket queue to provide general quoting assistance and advice on common deal questions and Proposal to Cash process questions, in a timely fashion_
- _ Advise sales reps on complex requests and escalate to senior members of the team, as needed, to ensure compliance with internal business policies and revenue recognition guidelines_
- _ Collaborate with impacted parties to identify acceptable options to facilitate deal closure. This will include teaming with Proposals, Order Management, Finance, Legal, and other Operations teams_
- _ Utilizing NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing), assist Go-To-Customer teams by building complex quotes that deliver customers an excellent procurement experience while adhering to our pricing, quoting, and booking policies. This includes the following:_
- _ Execution of quotes for limited time sales promotions_
- _ Execution of quotes for complex deal structures_
- _ Drafting custom billing schedule language_
- _ Drafting custom renewal language_
- _ Drafting other custom contractual language_
- _ Collaborate with impacted parties to provide post booking deal support by identifying solutions for common Quote to Cash errors_
- _ Build relationships with internal partners to resolve issues in a timely fashion_
- _ Support new Go-To-Customer initiatives by performing User Acceptance Testing and by delivering trainings for Proposal to Cash teams_
- _ Create & maintain Deal Operations process documentation_

**The skills you’ll bring include**:

- 1-3 years of experience in a deal desk, order management, sales operations, or business operations role
- BA/ BS in Business Administration, Finance, or Accounting degree from 4 year college or university or equivalent experience
- Strong analytical skills with a high attention to detail.
- Independent/flexible problem-solving skills with ability to positively cope with change
- Highly organized, customer focused, and ability to meet tight deadlines
- Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter
- Thorough communicator and open to feedback
- Proficiency in gSuite, Salesforce, Netsuite, and/or Zendesk a plus

**About Rapid7**

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

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