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Part Time Bookings Administrator

4 months ago

Exmouth, United Kingdom RIVER EXE CAFE LIMITED Full time

**About the business**

The River Exe Cafe is an award winning independent seasonal restaurant with a difference, we float in the middle of the Exe Estuary and are only accessible by boat It is located just off the Water ski lane with Starcross on one side and Exmouth on the other in a protected area and Site of Special Scientific Interest (SSSI). The restaurant is serviced by water taxis and has a booking office/shore shop in Exmouth Marina. With guests booking up to a year in advance, our high quality seasonal local food and drink offer make us a popular choice for regulars and tourists alike.

**About the position**

The River Exe Cafe is recruiting a part time Reservations Administrator to assist the land based team. Great customer service starts with a quick, easy and stress free booking process. You will be the first point of contact many of our visitors have. A professional, friendly and helpful manner is essential.

One weekend in every three weeks and shared bank holiday working is expected in the role on a rotational basis, with two days work in the week. Some of these shifts you will be required to work from home. The booking office also sells a variety of products (small batch local spirits, eg gins, local artwork and gifts) so the role will involve an element of retail as well.

**Roles & Responsibilities**

Contact guests regarding upcoming reservations.

Ensure customer requests, deposits and allergy information is transferred to booking/runsheet notes

Optimise the use of waiting lists to fill any cancellations that occur.

Send, compile and manage the pre-order system for designated bookings

Promote and sell retail products in the Shop

Accept food and shop deliveries in accordance with HACCP procedures.

Ensure restaurant stock is loaded on the water taxis as and when required

Perform stock takes when required

Ensure the Shop and office space is clean and presentable to customers at all times.

Perform opening and end of day procedures for the shop and office.

**Qualifications, skills and experience required**

Strong organisational skills, with the availability to prioritise.

Intermediate computer skill with strong data entry skills and proficiency in Microsoft Word and Excel

Strong numeracy skills

Ability to communicate well both verbally and in writing

Ideally, to have had experience in a customer facing role previously. Strong customer service skills through hospitality and/or retail experience.

Database management experience, with knowledge of hospitality management software an advantage (Opentable or designmynight)

Experience and awareness of GDPR

Excellent attention to detail

Strong task and time management skills

Positive, friendly, engaging personality

Right to work in the uk

**Job Type**: Part-time

**Salary**: From £11.50 per hour

Expected hours: No more than 20 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Holidays
- Weekend availability

Work Location: In person

Application deadline: 07/03/2024
Expected start date: 25/03/2024