Technical Documentation Author

**Job role and responsibilities**

As a Technical Documentation Author, you will be responsible for creating comprehensive software manuals and standard operating procedures (SOPs) for MSP’s PerfectPart customers to ensure clarity, consistency, and user-friendliness in our software products and on our website to make sure they get the most value from what they have purchased. You will work closely with software developers, marketing, product managers, and quality assurance teams to understand the full scope of our software solutions and translate technical information into easily understandable documentation for both internal and external audiences.

As part of your role, you will be expected to:

- Develop and maintain software manuals, user guides, installation guides, and release notes for our software products.
- Create detailed standard operating procedures (SOPs) for using our software efficiently and effectively.
- Standardise technical content across platforms including the website and media.
- Collaborate with cross-functional teams to gather information and ensure the accuracy, consistency, and completeness of all user documentation.
- Organise and structure technical content in a clear and logical manner, catering to various audiences including machine operators, quality teams and production managers.
- Translate complex technical concepts into easy-to-understand documentation, using diagrams, screenshots, and other visual aids where necessary.
- Keep documentation up to date with the latest software releases, enhancements, and changes. - Conduct reviews and quality checks on documentation to ensure it adheres to company standards and industry best practices.
- Provide support and guidance to internal teams regarding documentation standards and procedures.
- Stay updated on industry trends and best practices in technical writing and documentation.

**Essential skills**
- Proven experience in technical writing or documentation for software products.
- Strong understanding of software development methodologies and concepts.
- Excellent written and verbal communication skills, with meticulous attention to detail.
- Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
- Ability to deliver on tight deadlines.
- A keen eye for design and presentation of technical documentation.

**Desirable skills**
- Knowledge of engineering, manufacturing and technical writing, or a related field.
- Familiarity with version control systems (ie, Git).
- Degree in Technical Communications, Journalism or similar

Pay: £26,000.00-£32,500.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Free parking
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Experience**:

- Technical Writing: 1 year (required)

**Location**:

- Northumberland, NE66 2DE (preferred)

Work Location: Hybrid remote in Northumberland, NE66 2DE

Reference ID: Technical Documentation Author