![The Alnwick Garden](https://media.trabajo.org/img/noimg.jpg)
Food and Beverage Team Leader
2 weeks ago
**Duties and Responsibilities**
Ensure all retail, food, hospitality or beverage service is provided to customers to the highest standard
Organise team members to deliver service effectively and monitor performance including performance feedback and conducting team appraisals. Ensure all team members get involved and feel included.
To assist with the completion of the food management system documents including team briefings, waste management, portion control etc.
Receive and deal with customer complaints appropriately and ensure compliments are shared with the team
Responsibility for the day to day cash handling and till reconciliation and to ensure the correct cash and accounting procedures are followed.
Organise monthly stock count and support the manager in ensuring accurate stock record
Conduct appropriate local audits/daily checks to ensure standards are met and maintained
Assist in the recruitment and retention of team members
Train new team members to learn procedures and standards for all general tasks
Ensure cleaning standards and safety procedures are adhered to
With the support of the Catering Manager and Food Production team, ensure all team members are knowledgeable of food menu, beverages available and special promotion menus; their contents, recipes, accompaniments and service.
Implement relevant promotions and activities related to the venues
Operate EPOS system and ensure that all staff are fully trained to operate it efficiently
Promote forward planning and ensure that the ordering of stock is carried out according to the checklists and business levels
May be required to hold a personal alcohol licence within the designated area
To undertake any reasonable request by your line manager or senior.
**Duties and **Responsibilities**
Food hygiene certificate Level 2/3
Knowledge of applicable Health & Safety legislation
2-3 years of experience in a similar work environment
Basic P&L knowledge
Experience in leading teams
Customer focused - communicates well with all types of customers
Able to prioritise tasks and delegate where needed and appropriate
Follow instructions
Willingness to learn
Composure under pressure
Performs supervisory duties and exercises financial authority at the level established by management for this position
Good understanding of cost control and gross profit and sales mix and the effect of promotions
Ability to maintain a variety of operating and general records and to prepare reports
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