Technical Consultant

2 weeks ago

Cambridge, United Kingdom Hiring People Full time

**Cambridge or Home based with relevant travel**

**About the Company**

Our client is a fast growing and successful GovTech company. They are dynamic and forward thinking, with great ambition. You will have the chance to share your knowledge and make your presence felt. With their people at the core of everything they do, theydon’t want people to ‘fit in’, diversity and difference are essential to creativity. They want people to thrive in their open and collaborative environment and be an integral part of their close knit team.

So, if you are looking for something more than ‘just a job’, you are in the right place. **They have big company benefits, including Private Medical Insurance, Life Assurance and Pension, as well as Volunteering Days, Health & Wellbeing benefits and even their company Punt available for team members to book.**

**If this all appeals and you have the ambition to match theirs, then read on**

**The Job Role**

As a Technical Consultant within the Technical Operations division, you will work directly with customers, third parties and other teams within the company to deploy, configure and integrate the right blend of Company Apps (built on the Salesforce platform)and supporting technologies (such as CRM, GIS and Document Management).

**Responsibilities**:

- Use your technical skills to customise and configure the product and platform to meet the customer’s needs. You will translate their spoken and written business requirements into technical solutions where possible while offering advice on best practiceand alternative technical solutions where appropriate.
- Find new ways to improve customer experience and deliver their business goals. You will be confident in guiding customers to provide the information required clearly and concisely to allow you to quickly and accurately configure their system for them.
- Deliver solutions that not only meet the customer’s business requirements but make their day to day work easier and allow them to work efficiently and to a high quality.
- Work with the internal project team to develop project documentation, such as training plans and material, “how to” videos and configuration templates. Ensure that your work is well documented so others within the team can make use of it on appropriateprojects.
- Guide and encourage the customer through the implementation process with excellent customer training and in turn building up their confidence in you, the team and the company brand. Ensure that the product owner is engaged and understands their tasks sothat they can complete them in a timely fashion.. Ensure that updates are passed on the customers regularly and pursue the necessary level of engagement from stakeholders both within and outside the business.
- Look for new ways to improve their processes and products by analysing information gathered from customers and presenting well thought out solutions and ideas back to internal seniors and leads in their R&D department. You may see your work and suggestionsadded to their products, helping you show your customers that you are working for them.

**Is this You?**
- A good understanding of factors such as data models, security models, and workflows.
- Good level of customer service (their team’s customers are external, but your experience working with internal stakeholders is also valued) and helping them work through challenges to achieve a positive outcome.
- Excellent communication skills both verbal and written.
- Highly organised and not easily fazed by unexpected changes or issues.
- You must be a self-starter, as comfortable working outside of the box as in it, happy to learn any technology or tool and become the expert on it within the company. You should not be afraid to step up and lead if appropriate.

**Desired Skills and Experience**:

- Hands on experience with data analysis and/or migration work.
- Experience working with and configuring cloud services (AWS, Azure, etc).
- Knowledge of how the UK public sector is structured and the different roles and purposes of the organisations that comprise it. This will help you understand who their customers are and the pressures they face.
- The role could include UK-wide travel and therefore holding a full UK driving licence and having use of your own vehicle would be helpful.

**How to Apply

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