Retail Security Officer

4 weeks ago


Sunderland, United Kingdom OCS Group UK Ltd Full time

As a Security Officer your main duty will be to staff the shopping centre malls and car parks, ensuring a safe and secure environment while offering fantastic customer service to all visitors and retailers, dealing with any customer queries or issues andif appropriate offering alternative shopping solutions.
In addition to customer service delivery, you will also be required to carry out various security duties such as acting as a deterrent to undesirable guests, opening up, locking up, first aid assistance, ensuring our centre code of conduct is adhered and assistingretailers with prevention of crime.
As you will be the first contact with many visitors that raise any queries, excellent customer service skills are required. A flexible approach to work is required as additional cover will be required from time to time.
**Main Duties include**:

- Lock and unlock the centre and car park at the designated times.
- Regularly patrol the centre car park at the agreed times.
- Assist and advise the public and visitors with their needs.
- Maintaining a safe and secure environment.
- Manage the traffic flow through the centre and car park at busier times, if necessary.
- Deal with queries and resolve problems. CCTV queries to go to the Control Room.
- Deliver first aid where required.
- Assisting retailers to deter crime and managing undesirable individuals, sometimes dealing with conflict.
- Observing and reporting criminal activity along with completion of appropriate incident reports.
- Working with various stakeholders such as the BID, Council or police to ensure a safe shopping centre.

**You will need**:

- DS/SG License
- First aid at work certificate
- CCTV Licence would be advantageous
- A professional approach with sound judgement and integrity
- Excellent customer service skills
- Good communication skills
- Computer literate

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**
OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.
We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.
We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.
We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you wantto develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.


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