Higher Security Officer

4 weeks ago


Sunderland, United Kingdom City Hospitals Independent Commercial Enterprises Ltd (CHoICE) Full time

Job summary

This is an exciting time tobe joining Choice Facilities Services at Sunderland Royal Hospital as a HigherSecurity Officer.

This post provides an excellent opportunity for anenthusiastic self-motivated andproactive person to join an already established highly skilled team, to supportthe delivery of security services to providea safe and secure environment for patients, visitors and healthcare staff within the hospital.

Please note the Trust are not able to offer SkilledWorker Sponsorship for this role as it does not meet the UKVI thresholdrequirements. Applicants are requestedto consider this when making their application.Please visit for further information

Main duties of the job

Role responsibility

The Ideal Candidate will have the following:

Hold anSIA door supervisor licence. Hold an SIACCTV licence training or be willing to undertake. Hold adriving licence as well as literacy andnumeracy skills to level 1 Experience of conflict management, violence and aggression as well as negotiation and calming skills to de-escalate a violent/potentially violent situation. Able to use initiative when faced with an emergency situation

Package Description

40 hours per weekworking over a four week full rota shift pattern.

The post holder willbe required after training to work within the well-established security team tocover weekends, unsocial hours including night duty and public holidays.

You should be a goodcommunicator and be able to defuse potentially confrontational situations. You must be able to undertake manual handlingtask and be able to work on your own and within a team. You should be self-motivated, flexible,helpful and customer focused. The post is subject to Enhanced DBS check.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). Based at Sunderland Royal Hospital, providing a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ around 650 staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement specialists and pharmacists.

Commitment, Care and Compassion - our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible. We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co-ordinator to help staff with childcare arrangements.

We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under-represented groups.

Job description

Job responsibilities

The post holder will work as a member of the security team within the Sunderland Royal Hospital to assist in the protection of patients, staff and visitors. The post holder must hold a valid Security Industry Authority licence to undertake this role. The role includes:

Responding to requests from wards and departments for support in handling violent/potentially violent incidents, of those in fear of physical harm, scenes of actual or suspected crime where personal injury is involved, or a crime in progress. Staffing of the security control room, which includes monitoring of CCTV, answering any queries from both the public and staff and key management Proactively patrol of the internal and external sites, securing buildings, To provide information and assistance to staff, patients and visitors on Security Assist in the prevention of crime Respond to emergency incidents including fire General Car Parking Duties Assisting in the vision to create a safe place to work, visit and stay. Minimum weekly collection of cash boxes from payment machines with weights in excess of 20k

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

Person Specification

Experience

Essential

Experience of conflict management, violence and aggression.

Desirable

Working within an NHS setting

Skills and Knowledge

Essential

Negotiation and calming skills to de-escalate a violent/potentially violent situation Communication skills required when answering the phone or using two way radios Able to work alone or as part of a team. Able to use initiative when faced with an emergency situation Basic IT/keyboard skills to document daily logs and use of CCTV system. To be customer focussed particularly towards patients and visitors.

Physical skills

Essential

Moving and Handling Be able to undertake control and restraint training to restrain individuals for prolonged periods of time Ability to sit at workstations as necessary to perform undertake monitoring of CCTV Be able to empty cash boxes from machines at a low level Lifting and pushing of cash boxes

Qualifications

Essential

Security Industry Authority door supervisor licence or must be willing to undertake training for licence Basic Numeracy and Literacy education Full current UK driving licence

Desirable

Literacy Level 2 (equivalent to GCSE Grade C) Numeracy Level 2 (equivalent to GCSE Grade C) Conflict resolution / physical intervention training Security Industry Authority licence for Public Space Surveillance (CCTV)
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