![British Heart Foundation](https://media.trabajo.org/img/noimg.jpg)
Customer Payments Adviser
4 weeks ago
Can you deliver exceptional customer service? Do you thrive on making a positive impact?
You could you be the Customer Payments Advisor we are looking for
**About the role**
Supporters are at the heart of everything we do. We believe that donating to us should be a positive and rewarding experience. We are not funded by the government and rely completely on the generosity of our supporters to fund our life-saving research.
Our Customer Payment Advisors play a pivotal role in ensuring the smooth process of customer payments, working closely with data and income processing.
In this role, you’ll be processing and thanking all general donations, sponsorship, community fundraising, volunteer income and in memoriam. You will manage administrative tasks from internal and external customers in an efficient and helpful manner within agreed timescales and service levels.
Developing an excellent understanding of the British Heart Foundation's (BHF) and CRM database and associated procedures, you’ll ensure the accurate and responsible handling of all data in line with key data policies.
**Working arrangements**
This is a blended role, where your work will be dual located between your home and our Birmingham office.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
**About you**
You’ll have a good standard of IT skills and computer literacy, specifically relating to Microsoft Office packages, database/CRM systems and the recording/ inputting of information. This will be matched by your data entry/ manipulation skills and ability to proofread.
With strong time-management skills and a flexible, pro-active approach, you'll have the ability to use your own initiative and deliver results on time and within target.
**About us**
***
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
**What can we offer you**
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.
Our generous staff benefits include:
- 30 days annual leave plus bank holidays
- Private medical insurance
- Dental health cover
- Contribution towards gym membership
- Pension with employer contribution up to 10%
- Life assurance
To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.
**Interview process**
The interview process will be held over MS Teams or at our Birmingham office.
**How to apply
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