Payment Services Officer

2 weeks ago


Birmingham, United Kingdom Serve and Protect Credit Union Full time

**Payment**
**Services Officer**

**Responsible to**:Finance & Operations Manager

**Hours**:(Full-Time) 35 hours

**Salary**:£19,334 to £25,620

**Location**:Guardians House, 2111 Coventry Road, Sheldon,
Birmingham, B26 3EA

**Purpose**

To work as part of the Finance team of the Credit Union in order to meet the organisation’s aims and objectives

To ensure payments are added to member accounts in a timely manner and to work in conjunction with collections

Handling dormant/deceased accounts and ensuring that these are reviewed on a regular basis. Including running end of day and reconciling bank statements

Covering areas of finance administration

Be part of the team ensuring the Credit Union members have an all-round customer experience

**Personal Attributes**
- You are analytical and enjoy problem solving
- You have an excellent eye for detail
- You are self-motivated and well organised
- You can work on your own initiative
- You have the ability to multi-task and can prioritise your workload

**Responsibilities**

Payrolls for Members Savings and Loan Payments
- Build a rapport with key contacts within payroll departments for our members across the country
- Ensuring amendments regarding member accounts are sent to relevant payroll departments on specific dates throughout month
- Reconcile payroll for member savings and loan payments once the Credit Union are in receipt of them and run onto member accounts
- Investigate discrepancies with payroll departments
- Work together with the collections team handing bad debts promptly
- Make initial contact with the member immediately once savings have not been received

Banking
- Request Direct Debits via banking system for members twice monthly. Once received & reconciled, run Direct Debit payments onto member accounts
- Contact members who have not made payment via Direct Debit, i.e. cancelled their

Direct Debit
- Reconciling bank statements daily
- Taking Debit Card payments from our members
- Lodging cheques
- Running End of Day procedures

Other
- Dealing with deceased accounts
- Handling dormant accounts
- Supervising the lottery procedure, including running transactions onto member accounts, reconciliation and communicating with members of the lottery
- Ensure users are aligned with the correct system setting
- From time to time, you will assist with collections working alongside the credit controller within the finance team, this will entail providing support and holiday/absence cover
- Assist with finance administration work
- Undertake additional training as and when required
- To positively contribute to the culture of the Credit Union
- Any other duties that may reasonably be requested by the Credit Union

**Qualifications & Experience**

Essential
- At a minimum, GCSEs (or equivalent) at grade C or above in Maths and English
- Confident using Outlook and Excel
- Strong verbal and written skills
- Analytical & can multitask

Desirable
- Understanding and appreciation of the Credit Union movement
- Experience of payment services

**Job Types**: Full-time, Permanent

**Salary**: £19,334.00-£25,620.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Birmingham, B26 3EA: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Accounting: 1 year (preferred)

Work Location: Hybrid remote


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