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Housing Assistant

4 months ago

Canning Town Station, United Kingdom Pinnacle Group Full time

**Housing Assistant **(2424)****:
**Overview**:
**Ref**:
2424

**Salary**:
£22,000 - £22,000/annum

**Location**:

- United Kingdom - England - Greater London - Canning Town

**Contract Type**:
Permanent

**Posted**:
19 May 2023

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

**The Role - Housing Assistant**

The Housing Assistant will provide support and assistance to the Senior Housing Manager, and deputise for them on occasion, depending on the needs of the business. The role will mainly focus on assisting Housing Management and Customer Service Teams. The role will involve working with as part of a team to deliver an excellent customer service for our residents and clients. This role is Monday-Friday 9am-5.30pm and is fully office based.

**Duties/Key Responsibilities**
- To log correspondence on the system and ensure that they are responded to within timeframe set.
- To monitor internal processes to ensure KPI’s are on target.
- Acting as first point of contact aiming to resolve queries as quickly and efficiently as possible
- Surveying customers for feedback regarding the service provided.
- Assist the Housing Management Team with access arrangements, tenancy changes, arranging visits/inspections and maintaining clear records.
- To take ownership and responsibility for all enquiries and carry out all administration tasks set by Team Leader and Area Housing Manager.
- To provide cover where needed in other contracts.
- To provide cover and assistance for housing managers where required.

**Skills**
- Be able to work proactively under own initiative
- Ability to work independently and as part of a team
- Be able to perform a whole range of housing management and administrative tasks..
- Excellent customer service skills and the ability to work within an ever changing environment
- Experienced in complaints handling
- Proven experience in fast paced, customer facing setting
- Understanding of Landlord and Tenants Act and Housing Acts
- IT skills (Word and Excel and relevant software)

**Contact information**:
TMO Mock