Alliston Centre Host

**m Royal Agricultural**
**R,\ University**

**Alliston Centre Host**

Job Description***

The Role

**Job title**:Alliston Centre Host

**Department**:Commercial Services***

**Responsible to**: Alliston Centre Coordinator

**Location**:The Alliston Centre, Royal Agricultural University, Cirencester***

**Salary**:Grade 4: £21,197-£24,285 per annum

**Hours**:Full time, 35 hours per week***

**Term**:permanent** **contract

**Relationships with**: Farm491 and the Cirencester Growth Hub Teams; RAU Maintenance

and Estates, Members and Tenants based in the Alliston Centre

We have a number of different ways to work flexibly, so at your interview feel free to talk

about what flexibility means to you. There are no guarantees, however, examples of how our

employees already work flexibly include part-time, job share, hybrid-working and compressed

hours.

Role Purpose

The Alliston Centre is home to the RAU’s AgriTech incubator, Farm491, and the Cirencester

Growth Hub. With the growth of both businesses since 2018, the role of the Host is vital in

ensuring consistent customer service to members and visiting guests, particularly with

competitive spaces now opening in the local area. Members truly appreciate the support

provided by the Host and they are a key role within the whole team.

The role will cover 3 key elements:
**1. The Cirencester Growth Hub (ground floor of the Alliston Centre)**

The majority of footfall into the building is from members of the Growth Hub or meeting room

bookings. Being a friendly face to greet members at the front desk really sets a great tone for

the rest of their visit and helps to ensure repeat custom. In addition to this the facilities need

to be maintained to a standard that is acceptable for guests, with the kitchen area being a

focal point for many members. Often there may be challenges members face such as getting

on the Wi-Fi, so being on hand to help is essential.

Due to funding of the Cirencester Growth Hub by the Local Authority, we have a range of

outputs to report, such as number of businesses supported and jobs created. The Host will

assist in reporting such outputs, as well leading on event paperwork and reporting.

**2. Farm491 (1st floor of the Alliston Centre)**

Requirements upstairs in the Alliston Centre are less due to fewer guests, however the space

is rented out as event space and so a key responsibility will be setting up for events and

clearing down. The kitchen also needs checking on a daily basis to ensure it is presentable,

with milk being supplied regularly. As membership of both Farm491 and the Growth Hub

grows, the space upstairs will become used more as a hot-desking space.

**3. Trent Lodge (next door to the Alliston Centre, home to a range of businesses)**

Due to the antiquated nature of Trent Lodge it needs extra attention and customer service is

important due to tenants being slightly removed from the main hub of activity. We also have

bookable meeting rooms within Trent Lodge so ensuring these are well-maintained is also part

of this role.

Key Responsibilities

1. Act as the first point of contact for the Alliston Centre, offering a warm and professional

welcome, and demonstrating equality of opportunity and respect for diversity.

2. Undertake all general reception duties, administrative tasks and operational procedures
relating to the daily operations of the Alliston Centre reception. Assist staff, customers,
students, contractors, and other stakeholders, with queries and administration tasks.**
**3. Receive all incoming calls to the Alliston Centre, assist visitors and oversee the Cirencester

Ensure all queries are resolved or progressed quickly and efficiently, including signposting
to the correct website for visitors to purchase memberships or bookings

4. Build a rapport with regular Growth Hub and Farm491 members to be the main point of
contact for daily queries and to help develop a sense of community.

5. Monitor and report Growth Hub UKSPF outputs and outcomes into the necessary reporting
systems on a regular basis. Provide updated figures when requested for reporting
purposes.

6. Ensure facilities in both The Alliston Centre and Trent Lodge are presentable to a high
standard.

7. Coordinate requests for first aid, and report them to the Duty First Aider as required.

Monitor and re-fill first aid boxes. Ensure that accident and incident reports are completed
on the Engage system.

8. Manage tenant key allocation requirements as instructed.

9. Monitor and maintain compliance with all Health & Safety legislation and all University
policies and procedures.

10. Sort and distribute all incoming mail and parcels. Prepare all outgoing mail for collection,
including the coordination of courier services.

11. Process ad hoc maintenance requests to the Maintenance team via the appropriate
system.

12. Support the Alliston Centre Coordinator with the day-to-day management of the facilities
and its users (The All