Training Lead

1 month ago

London, United Kingdom Bark Full time

**About Bark**

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.

Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.

This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023.

As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry.

**About the Role**

The Training Lead is responsible for developing and implementing training strategies and programs to support the Customer Operations team in delivering high-quality service to both sides of our marketplace - customers and professionals. The Training lead will enhance and develop our onboarding programme for new starters, developing and improving training plans and outcomes. The training lead will work closely with the quality control function, as well as managers and team leaders to identify training needs, design and deliver training programs, and evaluate the effectiveness of training. The Training lead will also be responsible for developing and maintaining all training materials.

**Responsibilities**
- Successfully onboard and train all new starters within the department, continuously evaluating the success of onboarding and making adjustments accordingly
- Develop and implement ongoing learning strategies and programs to support the Customer operations team in achieving their goals of delivering elevated service
- Work closely with managers and Team Leaders to identify training needs
- Design and deliver training programs on a variety of topics, including customer service, product knowledge, sales skills, and technical skills
- Evaluate the effectiveness of training programs and make necessary adjustments.
Assess trainees and be able to make recommendations to managers in terms of training needs/gaps
- Support and inform on ideal profiles for hiring purposes
- Create and maintain data and reporting to monitor and assess departmental performance in relation to training needs
- Develop and maintain training materials off and on-line when appropriate (LMS systems) Stay up-to-date on the latest trends and best practices in L&D

**Required Skills and Experience**
- Bachelor's degree in a related field, such as education, human resources, or business administration.
- 3+ years of experience in L&D, with a focus on contact centres.
- Strong understanding of learning principles and instructional design.
- Experience in developing and delivering training programs.
- Experience of quality assurance best practices and how to utilise these to inform training needs
- Experience in evaluating training programs and making necessary adjustments.
- People Management experience
- Experience in project management and delivering new ideas and change
- Proactive and positive attitude
- Strong customer-first mindset
- Experience in developing and maintaining training materials. Ideally familiar with LMS technologies and able to develop online training materials
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team

**Perks and Benefits**
- Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed
- Flexible working policy with a central office in London
- Private health insurance run by Aviva including dental cover
- Personal annual L&D Budgets with £1,000 to spend on your development
- Enhanced Gympass membership for all employees with access to mental health courses and fitness classes
- Fully stocked kitchen and weekly team lunches
- Financial advisor
- Cycle to work scheme
- Regular wellness weeks with industry leading talks through to massages in the office
- Being at the forefront of an industry with new and exciting problems to solve

**Interview Process**
- Screening Call with Talent Partner (30 mins)
- 1st Stage - Deep dive into background and motivation (30 mins)
- 2nd Stage - Technical Task (60 mins)
- 3rd Stage - Values interview (30 mins)

**Diversity Statement**

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversit

  • Training and Quality Lead

    1 week ago

    London, United Kingdom Advance Training & Recruitment Services Full time

    Advance TRS is seeking a talented Sales Consultants at all levels to join our expanding London team, focusing on transport and Infrastructure projects with a primary emphasis on white collar recruitment. With a keen eye for talent and exceptional communication skills, you’ll expertly navigate the recruitment process to constantly meet and exceed key...

  • Relations Lead

    1 month ago

    London, United Kingdom Portal Training Full time

    We would love to find a passionate, highly energetic and extremely motivated individual to join our vibrant team as a Business Development Lead.We need someone who relishes meeting targets within a close-knit department. The position involves the promotion of all Portals services to existing and new customers across Wales within Further Education and Bespoke...

  • Relations Lead

    1 month ago

    London, United Kingdom Portal Training Full time

    We would love to find a passionate, highly energetic and extremely motivated individual to join our vibrant team as a Business Development Lead.We need someone who relishes meeting targets within a close-knit department. The position involves the promotion of all Portals services to existing and new customers across Wales within Further Education and Bespoke...

  • Training Coordinator/administrator

    2 weeks ago

    London, United Kingdom Osborne Training Full time

    Osborne Training is one of the leading education provider in UK. By combining our expertise, experience and the energy of our staff, each student receives close personal and professional attention. Our high standards, service and specialized staff spell the difference between our outstanding performance, and other providers. We offer various kinds of...

  • Training Lead

    2 months ago

    London, United Kingdom GamCare Full time

    **Job Title**: Training Lead **Location**: Home-based, with some nationwide travel to deliver training sessions (approx. once per quarter) and occasional attendance at the London office (approx. once per quarter)** **Salary**: £26,390 - £29,557 - dependent on experience **Job Type**: Full time Fixed Term Contract until June 2025 **Interviews will take...

  • Training Lead

    2 months ago

    London, United Kingdom Gamcare Full time

    **Job Spec** **Full time Fixed Term Contract until June 2025** **Salary**:£26,390 - £29,557** - dependent on experience** **Home-based, with some nationwide travel to deliver training sessions (approx. once per quarter) and occasional attendance at the London office (approx. once per quarter)** **Interviews will take place online via video conference -...

  • Training Lead

    7 days ago

    London, United Kingdom Synnovis Full time

    Synnovis is a scientific organisation with a clinical purpose and is part of SYNLAB Group, Europe’s leading provider of laboratory diagnostic services. Our NHS hospital partnerships help enable us to combine clinical excellence with the very best in scientific and transformation expertise, so that we are directly fulfilling the NHS’s clinical vision of...

  • Training Lead

    7 days ago

    London, United Kingdom Synnovis Analytics Full time

    Synnovis is a scientific organisation with a clinical purpose and is part of SYNLAB Group, Europe's leading provider of laboratory diagnostic services. Our NHS hospital partnerships help enable us to combine clinical excellence with the very best in scientific and transformation expertise, so that we are directly fulfilling the NHS's clinical vision of...

  • Training Lead

    1 week ago

    London, United Kingdom CareTrade Full time

    The role is within a small team that has a focus on Employer Relationships, Job Finding programmes (including our Alumni Job Club and Jobseekers Plus) In Work support for adults in Employment and Employer Training. In addition to this we manage Employment Autism Employment Autism  Key Responsibilities:  1. To lead on running our employability...

  • Training Lead

    2 weeks ago

    London, United Kingdom CareTrade Full time

    The role is within a small team that has a focus on Employer Relationships, Job Finding programmes (including our Alumni Job Club and Jobseekers Plus) In Work support for adults in Employment and Employer Training. In addition to this we manage Employment Autism Employment Autism  Key Responsibilities:  1. To lead on running our employability...

  • Training Lead

    2 weeks ago

    London, Greater London, United Kingdom CareTrade Full time

    The role is within a small team that has a focus on Employer Relationships, Job Finding programmes (including our Alumni Job Club and Jobseekers Plus) In Work support for adults in Employment and Employer Training.In addition to this we manage Employment Autism Employment Autism Key Responsibilities: 1. To lead on running our employability training and...

  • Training Lead

    1 week ago

    London, Greater London, United Kingdom CareTrade Full time

    The role is within a small team that has a focus on Employer Relationships, Job Finding programmes (including our Alumni Job Club and Jobseekers Plus) In Work support for adults in Employment and Employer Training.In addition to this we manage Employment Autism Employment Autism Key Responsibilities: 1. To lead on running our employability training and...

  • Quality & Training Coach

    1 month ago

    South East London, United Kingdom Lifetime Training Ltd Full time

    The hospitality sector is changing rapidly. Working with learners at their place of work, in most cases for many of the UKs best loved names in hospitality, you’ll deliver the apprenticeship standard. That includes providing the support, guidance and motivation that helps them to get career-building qualifications. You’ll also help them to achieve...

  • Quality & Training Coach

    1 month ago

    South East London, United Kingdom Lifetime Training Ltd Full time

    The hospitality sector is changing rapidly. Working with learners at their place of work, in most cases for many of the UKs best loved names in hospitality, you’ll deliver the apprenticeship standard. That includes providing the support, guidance and motivation that helps them to get career-building qualifications. You’ll also help them to achieve...

  • Training Coordinator

    2 months ago

    London, United Kingdom Ruth Miskin Training Full time

    Ruth Miskin Training provides training to schools in the UK and internationally on Read Write Inc. Phonics and other literacy programmes. We are passionate about teaching every child to read and keeping them reading. We are looking for a dynamic, efficient Training Coordinator to join our team for a fixed term of 1 year to cover maternity leave. If you are...

  • Quality & Training Coach

    1 month ago

    Surrey Quays, Greater London, United Kingdom Lifetime Training Ltd Full time

    Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. The hospitality sector is changing rapidly. Working with learners at their place of work, in most cases for many of the UKs best loved names in hospitality, you’ll deliver the apprenticeship standard. That includes providing the support, guidance and motivation...

  • Quality & Training Coach

    3 weeks ago

    Surrey Quays, Greater London, United Kingdom Lifetime Training Ltd Full time

    Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. The hospitality sector is changing rapidly. Working with learners at their place of work, in most cases for many of the UKs best loved names in hospitality, you’ll deliver the apprenticeship standard. That includes providing the support, guidance and motivation...

  • Contract Lead

    4 days ago

    Greater London, United Kingdom Portland Training Company Full time

    **Contract Lead**: Portland Training are a leading provider of high-quality training programmes that cover a wide range of areas, including construction, FLT, warehousing & employability. Our dedication and commitment to our learners is part of everything we do. All our employees strive to be the BEST, which is reflected in the values we all live and breathe...

  • Internship Sales Development Representative

    5 days ago

    London, United Kingdom Lead Forensics Full time

    Sales Development Representative Join an exciting opportunity as a Sales Development Representative at Lead Forensics, a dynamic company providing B2B SaaS software solutions. In this role, you will have the chance to kick-start a rewarding career in sales and be part of a vibrant team dedicated to continuous growth. Uncapped Commission Structure with...

  • Internship Sales Development Representative

    5 days ago

    London, United Kingdom Lead Forensics Full time

    Sales Development Representative Join an exciting opportunity as a Sales Development Representative at Lead Forensics, a dynamic company providing B2B SaaS software solutions. In this role, you will have the chance to kick-start a rewarding career in sales and be part of a vibrant team dedicated to continuous growth. Uncapped Commission Structure with...