Patient Services Navigator

6 months ago

Lancaster, United Kingdom Lancaster Medical Practice Full time

Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core.

When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

This is a varied role at the heart of our patient services team.

The main purpose of the role is:

- To work in our telephone hub dealing with a high volume of incoming calls and to work on our busy reception desk.
- To assist patients, carers and other organisations with making appointments, accessing care and directing them to the appropriate service or healthcare professional in a courteous efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.
- Ensure an effective and efficient telephone answering and reception service is provided to patients and any other visitors to the Practice.
- To have a thorough knowledge of practice procedures.
- To work in accordance with written protocols and procedures.
- Working within your team to ensure that telephone calls are answered within set targets.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Take requests for home visits and follow written protocols.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
- Take action on clinicians requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the electronic & paper record as required.

We are ideally looking for full days (8.00 - 6.30pm / 8.00 - 4.30 pm / 10.00 - 6.30pm) but welcome applicants looking for 2,3,4 or 5 days.

What we offer:
Competitive Salary

25 days holiday plus bank holidays rising to 30 days holiday plus bank holidays for Senior Positions

NHS Pension

Company Sick Pay Scheme

Christmas Club Savings Scheme

Access to NHS discount schemes

Free tea and coffee onsite

Central locations

Limited free parking at non-central locations

**Why work for us**:
Excellent training and development opportunities

Great internal development opportunities

Opportunity to work in an organisation with care and compassion at its heart

Job security

Social events throughout the year

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £22,369.35 per year

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

  • Patient Navigator

    2 days ago

    Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    An exiting opportunity has become available for a Band 4 Patient Navigator within the Medicine Care Group. This role will be deputising for the Medicine Management Team Deputy Service Managers, supporting them with performance and staff management. This role will be working alongside 4 positive Deputies with a strong work ethic plus 4 Service...

  • Cancer Patient Navigator

    7 months ago

    Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    An exciting opportunity has arisen for a dynamic, organised and motivated person to join the Non-Site Specific Team. This a new post within the team; the successful applicant will assist the clinical team in proactively managing rapid diagnostic service, providing holistic care to patients referred with a suspicion of or diagnosed with cancer. Effective...

  • Patient Services Telephone Navigator

    7 months ago

    Lancaster, United Kingdom Lancaster Medical Practice Full time

    _Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of...

  • Patient Services Telephone Navigator

    6 months ago

    Lancaster, United Kingdom Lancaster Medical Practice Full time

    _Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of...

  • Patient Services Navigator

    6 months ago

    Lancaster, United Kingdom Lancaster Medical Practice Full time

    Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the...

  • Cancer Patient Navigator

    7 months ago

    Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    An exciting opportunity has arisen for a dynamic, organised and motivated person to join the Skin Cancer Team. This a new post within the team, supporting the implementation and delivery of our new Teledermatology pathway; the successful applicant will assist the clinical team in proactively managing rapid diagnostic service, providing holistic care to...

  • Digital Health Navigators

    3 days ago

    Lancaster, United Kingdom Age UK Lancashire Full time

    **6 x Digital Health Navigators - Digital Inclusion Support for Elective Recovery** **Location: required across Lancashire - locations negotiable/hybrid working** **Salary: £20,613pa increasing to £21,250pa actual (FTE) after successful completion of probation period** **Term: 12-month contract** *Hours: Flexible. Ranging from 21 hours to 35 hours per...

  • Patient Care Specialist

    1 month ago

    Lancaster, Lancashire, United Kingdom Surecall Recruitment Services Full time

    Role DescriptionWe are seeking an experienced Registered Nurse to join our healthcare team at Surecall Recruitment Services, where you will have the opportunity to make a real difference in the lives of our patients.Main ResponsibilitiesConduct thorough patient assessments, using your clinical knowledge and expertise to identify areas for improvement.Develop...

  • Pathway Navigator

    7 months ago

    Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    This is an exciting opportunity to work within the Integrated Children's Community Nursing and Therapy Team as a Pathway Navigator for the Early Years Social Communication Pathway. The post holder will have experience of working with or caring for a child/young person with social communication difficulties. The Pathway Navigator role has recently been...

  • Patient Transport Driver

    6 months ago

    Lancaster, United Kingdom Travel Assist Services Full time

    Duties: Must be available Monday-Friday, for 8 hour shifts, between 6 am and 8pm - Taking patients to and from various hospitals, clinics etc. throughout the North West - Assisting patients in wheelchairs to and from the vehicle (Training for Wheelchair handling is provided) - Assisting patients with mobility difficulties and other difficulties to and from...

  • Unplanned Patient Care Administrator

    6 months ago

    Lancaster, United Kingdom Lancaster Medical Practice Full time

    Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of...

  • Unplanned Patient Care Administrator

    7 months ago

    Lancaster, United Kingdom Lancaster Medical Practice Full time

    Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of...

  • Patient Services Coordinator

    7 days ago

    Lancaster, Lancashire, United Kingdom NHS Full time

    Job DetailsAs a Healthcare Support Worker in our Ophthalmology Department, you will be responsible for delivering excellent patient care and support.The role requires a proactive and compassionate individual who can work effectively in a team environment. You will have opportunities to develop your skills and knowledge through comprehensive training and...

  • Patient Administrator

    7 months ago

    Lancaster, United Kingdom Circle Health Group Full time

    **Patient Administrator** **The Lancaster Hospital** **37.5 Hours & Permanent** **The Lancaster Hospital** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are...

  • Patient Administrator

    2 days ago

    Lancaster, United Kingdom Circle Health Group Full time

    **BMI Lancaster Hospital** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.** **We have an opportunity for a Patient Administrator** **to join their team of staff in the...

  • Patient Experience Lead

    6 months ago

    Lancaster, United Kingdom Practice Plus Group Full time

    **About The Role**: **UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE** Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never stands still,...

  • Patient Care Coordinator

    4 days ago

    Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Trust Full time

    Job DescriptionAs a Non-Clinical Support Worker at Royal Lancaster Infirmary, you will form an integral part of our team, responsible for maintaining a safe and comfortable environment for patients and staff. Your key duties will include:Transporting patients to radiology and admitting wardsSupporting clinical care deliveryCoordinating patient facilities...

  • Patient Experience Lead

    6 months ago

    Lancaster, United Kingdom Practice Plus Group Full time

    **About The Role**: **ADD TO LIFE. EVERY LIFE** **Be the person who makes all the difference** Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never...

  • Patient Experience Lead

    6 months ago

    Lancaster, United Kingdom Practice Plus Group Full time

    **About The Role**: **ADD TO LIFE. EVERY LIFE** **Be the person who makes all the difference** Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never...

  • Medical Expert for Elderly Patients

    2 weeks ago

    Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    As a Specialist Doctor in Community Medicine, you will be responsible for delivering high-quality care to elderly patients. With a strong background in medicine, including a Medical Degree from a recognised university, Full GMC registration with a licence to practise at time of appointment, and meets the criteria set out in the Specialist grade generic...