Patient Services Navigator

4 months ago

Lancaster, United Kingdom Lancaster Medical Practice Full time

Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core.

When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

This is a varied role at the heart of our patient services team.

The main purpose of the role is:

- To work in our telephone hub dealing with a high volume of incoming calls and to work on our busy reception desk.
- To assist patients, carers and other organisations with making appointments, accessing care and directing them to the appropriate service or healthcare professional in a courteous efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.
- Ensure an effective and efficient telephone answering and reception service is provided to patients and any other visitors to the Practice.
- To have a thorough knowledge of practice procedures.
- To work in accordance with written protocols and procedures.
- Working within your team to ensure that telephone calls are answered within set targets.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Take requests for home visits and follow written protocols.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
- Take action on clinicians requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the electronic & paper record as required.

We are ideally looking for full days (8.00 - 6.30pm / 8.00 - 4.30 pm / 10.00 - 6.30pm) but welcome applicants looking for 2,3,4 or 5 days.

What we offer:
Competitive Salary

25 days holiday plus bank holidays rising to 30 days holiday plus bank holidays for Senior Positions

NHS Pension

Company Sick Pay Scheme

Christmas Club Savings Scheme

Access to NHS discount schemes

Free tea and coffee onsite

Central locations

Limited free parking at non-central locations

**Why work for us**:
Excellent training and development opportunities

Great internal development opportunities

Opportunity to work in an organisation with care and compassion at its heart

Job security

Social events throughout the year

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £22,369.35 per year

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

  • Cancer Patient Navigator

    5 months ago

    Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    An exciting opportunity has arisen for a dynamic, organised and motivated person to join the Non-Site Specific Team. This a new post within the team; the successful applicant will assist the clinical team in proactively managing rapid diagnostic service, providing holistic care to patients referred with a suspicion of or diagnosed with cancer. Effective...

  • Patient Services Telephone Navigator

    5 months ago

    Lancaster, United Kingdom Lancaster Medical Practice Full time

    _Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of...

  • Patient Services Telephone Navigator

    5 months ago

    Lancaster, United Kingdom Lancaster Medical Practice Full time

    _Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of...

  • Patient Services Navigator

    4 months ago

    Lancaster, United Kingdom Lancaster Medical Practice Full time

    Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. We deliver our services from eight locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the...

  • Pathway Navigator

    5 months ago

    Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    This is an exciting opportunity to work within the Integrated Children's Community Nursing and Therapy Team as a Pathway Navigator for the Early Years Social Communication Pathway. The post holder will have experience of working with or caring for a child/young person with social communication difficulties. The Pathway Navigator role has recently been...

  • Unplanned Patient Care Administrator

    5 months ago

    Lancaster, United Kingdom Lancaster Medical Practice Full time

    Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of...

  • Unplanned Patient Care Administrator

    4 months ago

    Lancaster, United Kingdom Lancaster Medical Practice Full time

    Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of...

  • Patient Transport Driver

    4 months ago

    Lancaster, United Kingdom Travel Assist Services Full time

    Duties: Must be available Monday-Friday, for 8 hour shifts, between 6 am and 8pm - Taking patients to and from various hospitals, clinics etc. throughout the North West - Assisting patients in wheelchairs to and from the vehicle (Training for Wheelchair handling is provided) - Assisting patients with mobility difficulties and other difficulties to and from...

  • Patient Administrator

    5 months ago

    Lancaster, United Kingdom Circle Health Group Full time

    **Patient Administrator** **The Lancaster Hospital** **37.5 Hours & Permanent** **The Lancaster Hospital** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are...

  • Patient Experience Lead

    4 months ago

    Lancaster, United Kingdom Practice Plus Group Full time

    **About The Role**: **UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE** Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never stands still,...

  • Nursing Associate

    2 months ago

    Lancaster, Lancashire, United Kingdom Lancaster Medical Practice Full time

    About the RoleWe are seeking a highly skilled and dedicated Nursing Associate to join our team at Lancaster Medical Practice. As a key member of our healthcare team, you will play a vital role in providing high-quality patient care and supporting our Practice Nurses, Doctors, and other healthcare professionals.Key ResponsibilitiesAssess and manage clinical...

  • Nursing Associate

    2 months ago

    Lancaster, Lancashire, United Kingdom Lancaster Medical Practice Full time

    About the RoleWe are seeking a highly skilled and dedicated Nursing Associate to join our team at Lancaster Medical Practice. As a key member of our healthcare team, you will play a vital role in providing high-quality patient care and supporting our Practice Nurses, Doctors, and other healthcare professionals.Key ResponsibilitiesAssess and manage clinical...

  • Nursing Associate

    2 days ago

    Lancaster, Lancashire, United Kingdom Lancaster Medical Practice Full time

    Job Summary:We are seeking a skilled Nursing Associate to join our team at Lancaster Medical Practice. As a key member of our healthcare team, you will provide high-quality nursing care to our patients, working closely with our Practice Nurses, Doctors, and other healthcare professionals to deliver exceptional patient outcomes.Main Responsibilities:Assess...

  • Patient Experience Lead

    4 months ago

    Lancaster, United Kingdom Practice Plus Group Full time

    **About The Role**: **ADD TO LIFE. EVERY LIFE** **Be the person who makes all the difference** Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never...

  • Patient Experience Lead

    4 months ago

    Lancaster, United Kingdom Practice Plus Group Full time

    **About The Role**: **ADD TO LIFE. EVERY LIFE** **Be the person who makes all the difference** Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing clinical skills and learn something new every day in an environment that never...

  • Nursing Associate

    4 weeks ago

    Lancaster, Lancashire, United Kingdom Lancaster Medical Practice Full time

    About the RoleWe are seeking a highly skilled and dedicated Nursing Associate to join our team at Lancaster Medical Practice. As a key member of our healthcare team, you will play a vital role in providing high-quality patient care and supporting our Practice Nurses, Doctors, and other healthcare professionals.Key ResponsibilitiesAssess and manage clinical...

  • Nursing Associate

    2 months ago

    Lancaster, Lancashire, United Kingdom Lancaster Medical Practice Full time

    About the RoleWe are seeking a highly skilled and dedicated Nursing Associate to join our team at Lancaster Medical Practice. As a key member of our healthcare team, you will play a vital role in providing high-quality patient care and supporting our Practice Nurses, Doctors, and other healthcare professionals.Key ResponsibilitiesAssess and manage clinical...

  • Patient Environment Assistant

    4 months ago

    Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    We are looking for a Porter to join our team here at The Royal Lancaster Infirmary. You should be hard working, punctual and able to work on your own initiative or as part of a team. 1 x 30 hours over 3 days, shifts The aim of the role is to support the clinical teams in maintaining the optimum environment for our patients. The main duties are to support...

  • Pharmacist - Patient Care Specialist

    2 months ago

    Lancaster, Lancashire, United Kingdom Circle Health Group Full time

    Job SummaryCircle Health Group is seeking a highly skilled Clinical Pharmacist to join their team in the Pharmacy department. As a Clinical Pharmacist, you will play a vital role in providing pharmaceutical expertise and input into the care of patients within a CHG hospital.Key ResponsibilitiesProvide pharmaceutical expertise and input into the care of...

  • Nursing Associate

    2 weeks ago

    Lancaster, Lancashire, United Kingdom Lancaster Medical Practice Full time

    Job SummaryWe are seeking a skilled Nursing Associate to join our team at Lancaster Medical Practice. As a key member of our primary healthcare team, you will provide high-quality nursing care to patients, working closely with our Practice Nurses, Doctors, and other healthcare professionals.Main DutiesKey responsibilities include assessing clinical risk,...