Patient Navigator

3 weeks ago

Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

An exiting opportunity has become available for a Band 4 Patient Navigator within the Medicine Care Group.

This role will be deputising for the Medicine Management Team Deputy Service Managers, supporting them with performance and staff management.

This role will be working alongside 4 positive Deputies with a strong work ethic plus 4 Service Managers.

Working within a speciality team to manage the patient pathway taking into consideration all aspects of that pathway to include: - NHS national performance targets, RTT, diagnostics and cancer. - Monitor all patients on awaiting results in line with IRD ensuring they are managed appropriately - ensure all patients receive appointments in a timely fashion - Ensure all patients outcomed from clinical appointments are actioned. The post holder will work with other Patient Navigators (PN) and the Assistant service manager.

The post holder will deputise for the assistant service managers to ensure the day to day supervision of secretaries and clerical officers within the speciality admin teams, escalating any concerns or issues to the Administration Manager. The post holder will take an active role in ensuring all secretarial/clerical staff are up to date with TMS and ESR. It is essential that the post holder exercise initiative commensurate with the role and that confidentiality is maintained at all times.

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.

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