Franchise Support Administrator

2 days ago


Witney, United Kingdom The Bridle Group Full time

The Bridle Group is a car leasing specialist dealing with all car manufacturers. We currently have an exciting opportunity for a Franchise Support Administrator to join our team in our North Leigh, Oxfordshire location.

As a Franchise Support Administrator you will be dealing with Franchise’s customers and prospects, supporting them their new vehicle experience.

The role is permanent and based in the office and the salary is up to £25,000 per annum.

We have big goals for the future, so we are looking for someone who is ready to meet the challenges of the job and enable us to enjoy sustainable success.

**Responsibilities**
- Manage Franchise’s accounts, answering any queries and dealing with client enquiries about credit terms, products, prices, and availability on an ongoing basis.
- Be responsible for the administration of the accounts, liaising with different branches to ensure collation of up-to-date information in a timely manner.
- Process and submit client credit proposals to our finance partners.
- Produce customer order forms and finance agreements.
- See orders through to pay out and completion.
- Track and manage vehicle due dates, arranging vehicle deliveries and collections.
- Provide general administrative support as needed.
- Develop relationships with our existing clients by providing support, information, and guidance.
- Liaising with the sales team, customers, and dealers.

**Skills and requirements**:

- Customer focused with excellent communication and interpersonal skills.
- Highly organised with attention to detail.
- Good time management.
- Have good problem solving skills with the ability to work on multiple tasks at once.
- Be able to build long-lasting and mutually beneficial relationships with their contacts.
- Have a proactive approach, a willingness to learn and the ability to adapt are essential.
- Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous.

**What we offer**:

- 25 days annual leave
- Comprehensive training and personal development
- Enhanced pension contribution
- Free parking
- Cycle to work scheme

If you have experience in working in an office, administration, customer services or helpdesk roles or working in the motor industry this role would be perfect for you.



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