Inbound & Outbound Sales Agent - Ote £26,450

2 months ago

London, United Kingdom Konecta Full time

**Location**: Hybrid - Head Office in Canary Wharf, London
**Salary/Rate**:£11.00 hour + benefits
**Commission**: Uncapped commission structure rewarded for sales results, paid out monthly. On
target earnings of £5000 per annum (Commission shall not form part of your
Hours: 40.0 per week, between the hours of 8am - 5pm Monday - Friday

**Reports to**:Team Manager
Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior
Agent, Trainer, Quality Support Executive and Team Manager.

**Outline**:
We are looking for a Travel Agent to join our existing team for Pierre et Vacances. Pierre et
Vacances offer holiday packages to European customers both online and over the phone. Suitable
passion for Sales and has a natural ability to influence sales. The travel agent will be expected to
handle incoming and outgoing calls on behalf of Pierre et Vacances including the exploration and
understanding of the needs and expectations of customers.

**Responsibilities**:

- Handle incoming Sales calls
- Handle outgoing Sales calls to customers who recently visited the website but abandoned

their basket
- Generate sales through understanding customer needs and creating desire
- Upsell additional products, services and extended stays

This list is not intended to be exhaustive, and other duties may be required from time to time as
deemed reasonable by the business.

**Key Competencies**:

- English speaker to fluent level.
- Excellent interpersonal skills.
- Able to add to a high performance team culture where agents “exhaust all opportunities”.

to achieve targets and brand loyalty for the client.
- A natural ability to drive sales.
- Professional and emotionally resilient.
- To embrace the brand vision of the Pierre et Vacances core values.
- Good attention to detail.
- Excellent multi tasker.
- Aims to surprise and delight on every customer interaction.
- Experience in a previous sales roles.
- Excellent communication and motivational skills, ability to multitask and work.

independently.
- Ability to work in a fast paced environment, maintaining attention to detail and accuracy.
- Excellent understanding of call centre practices, KPIs etc.

**Training**:

- Full product and system training provided
- Sales technique training provided
- Customer Service skills training provided

**Benefits**:

- IIP Accredited Employer
- BUPA Life Insurance Scheme
- Childcare Vouchers
- Dentist scheme
- Eye test vouchers
- Excellent onsite training and induction
- Staff room with refreshments
- Corporate discounts, including hairdressing, gym membership, restaurants and bars
- Smart casual dress code and policy
- Involvement with local charities and fundraising days/events
- 20 days holiday per annum plus an additional day per year of service up 5 days
- Bank holidays entitlement
- Specific benefits on campaigns you work on including discounts, incentives and prizes
- Recommend a friend scheme paid reward
- Apprenticeship positions available
- NVQ qualifications

satisfactory checking report from the Disclosure and Barring Service for Criminality, also Financial
Probity.
You will be required to supply 36 months previous employment references (2 references
minimum).

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