Customer Service

5 months ago


Manchester, United Kingdom NatWest Full time

Customer Service & Operations, Customer

Customer Service - Personal Banker
- Manchester, United Kingdom- Permanent- Part Time#R-00234762

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
- This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description

Join us as a Customer Service - Personal Banker in Stockport
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours
- Part time - 28 hours
- Permanent
- You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

**Salary**: £24,750 per year (pro rata for hours worked)

You’ll join on a competitive salary and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) - you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

Manchester: The Northern Powerhouse

With so much on your doorstep as well as fantastic transport links in and around the city, you’ll love working in, and exploring Manchester.

Not ready to apply?

Tell us what sort of roles you’re interested in and we’ll send you details about new roles, events and articles that match your preferences.



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...


  • Manchester, United Kingdom Select Service Partner UK Ltd Full time £11

    SSP UKWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team at Pasty Shop, Manchester Piccadilly Station.As a key member of our team, you will be responsible for providing an outstanding customer experience, ensuring a clean, safe and welcoming environment, and collaborating with colleagues to ensure...


  • Manchester, United Kingdom Nationwide Service Care Full time

    **The Role**: Are you smartly presented, well organised, confident, self-motivated with a keen eye for detail and have a professional and friendly personality, then Nationwide Service Care may have the ideal role for you. Established in 1995, we are one of the UK’s largest independent telematics and vehicle metrics service providers, delivering...

  • Customer Services

    5 months ago


    Manchester, United Kingdom Wave for Parodia Full time

    **Customer Services** **Manchester** **Full Time | Immediate Start** Our client is on the lookout for a Customer Service Advisor in Manchester who possesses a competitive spirit, an entrepreneurial mindset, and a strong team-player mentality. This role is ideal for individuals who thrive on providing exceptional customer service and enjoy working in a...

  • Customer Service

    5 months ago


    Manchester, United Kingdom Ecton Software LLC Full time

    Job description As Customer Service Representative, you will provide a “Gold Standard” level of customer service to the field sales function and customers from start to finish. You will become an expert in your specific field in order to be able to help deliver to the customer. Key duties of the Customer Service Representative; Primary liaison between...

  • Customer Service

    1 month ago


    Manchester, United Kingdom CV-Library Full time

    Job Title: Customer Service / Renewal Agent Location: Manchester City Centre Salary: £25,000 per annum, OTE £29,000 Hours: Monday to Friday, No Weekends Holiday: 25 Days Annual Leave About Us: Join our dynamic team as a leading company in the finance industry, located in the heart of Manchester City Centre. We are dedicated to providing...

  • Customer Service

    1 month ago


    Manchester, United Kingdom CV-Library Full time

    Job Title: Customer Service Location: Manchester Salary: £28,000 Are you looking to further your career in customer service? We are looking for a bubbly individual to come and join us here in Manchester and be part of our fun, friendly and energetic team in this customer service role. You will be joining a vibrant award-winning team, with that family...

  • Customer Service

    4 months ago


    Manchester, United Kingdom Aura Full time

    **Customer Service Representative** **Duties**: - Provide exceptional customer service to customers face to face - Answer customer inquiries and resolve issues in a timely and professional manner - Assist customers with product information, pricing, and sales processing - Handle customer complaints and provide appropriate solutions - Maintain accurate...

  • Customer Service

    2 months ago


    Manchester, United Kingdom Search Full time

    Job Title: Customer ServiceLocation: ManchesterSalary: £28,000Are you looking to further your career in customer service?We are looking for a bubbly individual to come and join us here in Manchester and be part of our fun, friendly and energetic team in this customer service role. You will be joining a vibrant award-winning team, with that family feel! You...

  • Customer Service

    3 weeks ago


    Manchester, United Kingdom Search Full time

    Job Title: Customer Service / Renewal AgentLocation: Manchester City CentreSalary: £25,000 per annum, OTE £29,000Hours: Monday to Friday, No WeekendsHoliday: 25 Days Annual LeaveAbout Us:Join our dynamic team as a leading company in the finance industry, located in the heart of Manchester City Centre. We are dedicated to providing top-notch customer...

  • Customer Service

    5 months ago


    Manchester, United Kingdom envision ltd Full time

    Join Envision Ltd. as a Customer Service Advisor in Manchester! **Position**: Customer Service Advisor **Location**: Manchester, United Kingdom **Pay**: Competitive Rates of Pay + Uncapped Bonus and Commission Opportunities **Hours**: Full Time Monday to Friday **Key Benefits**: - Competitive pay (up to national living wage) with unlimited bonus...

  • Customer Service

    4 months ago


    Manchester, United Kingdom Sphynx Marketing Ltd Full time

    Responsibilities: - Engage with customers to promote and represent the brand - Provide exceptional customer service and address customer inquiries - Educate customers about the brand's products or services - Assist in setting up and organizing promotional events or campaigns - Distribute promotional materials and samples to potential customers - Collect...

  • Customer Service

    1 month ago


    Manchester, United Kingdom CV-Library Full time

    Customer Service Representative We are currently seeking a Customer Service Representative for our client, a leading organisation in the industry. As a Customer Service Representative, you will play a key role in providing exceptional service to our client's valued customers. Responsibilities: Responding to customer inquiries and resolving issues...

  • Customer Service

    4 weeks ago


    Manchester, United Kingdom Search Full time

    Join Our Team as a Customer Service/Renewals Advisor in Manchester! Job Title: Customer Service/Renewals AdvisorLocation: ManchesterSalary: £25,000 per annum + up to £4,000 bonus!Monday to Friday - No Weekends!Are you passionate about providing outstanding customer service? Do you thrive in a supportive work environment? Look no further - your dream...

  • Customer Service

    1 month ago


    Manchester, United Kingdom CV-Library Full time

    Join Our Team as a Customer Service/Renewals Advisor in Manchester! 🌟 Job Title: Customer Service/Renewals Advisor Location: Manchester Salary: £25,000 per annum + up to £4,000 bonus! Monday to Friday - No Weekends! Are you passionate about providing outstanding customer service? Do you thrive in a supportive work environment? Look no...

  • Customer Service

    1 month ago


    Manchester, United Kingdom CV-Library Full time

    Position: Customer Service Representative Location: Manchester Salary: £24,500 Enjoy the Best of Both Worlds - HYBRID WORKING Opportunity!! Work 2 Days from the Comfort of Your Home Each Week! At our thriving company situated in, Manchester, we're in search of an exceptional individual to join our Customer Service team. Are you a proactive...

  • Customer Service

    1 month ago


    Manchester, United Kingdom Adecco UK Limited Full time

    Customer Service RepresentativeWe are currently seeking a Customer Service Representative for our client, a leading organisation in the industry. As a Customer Service Representative, you will play a key role in providing exceptional service to our client's valued customers.Responsibilities:Responding to customer inquiries and resolving issues promptly and...

  • Customer Service

    5 months ago


    Manchester, United Kingdom Search Full time

    Position: Customer Service RepresentativeLocation: Manchester Salary: £24,500Enjoy the Best of Both Worlds - HYBRID WORKING Opportunity!! Work 2 Days from the Comfort of Your Home Each Week!At our thriving company situated in, Manchester, we're in search of an exceptional individual to join our Customer Service team. Are you a proactive troubleshooter with...

  • Customer Service

    4 months ago


    Manchester, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service / Administration Assistant** The Best Connection Group - Manchester are currently recruiting a Customer Services Assistant to work at our client based in Manchester, Trafford park. **Hours** - Monday to Friday - 8.00am-17.30pm - 1-hour lunch break **Rate** - £10.87 **Primary purpose of role** - Handling inbound B2B calls...

  • Customer Service

    5 months ago


    Manchester, United Kingdom The Pilot Group Full time

    **The Pilot Group - Customer Service** ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements...