Customer Service Specialist

6 days ago


West Thurrock, United Kingdom Reed Business Support Full time

Reed Business Support are assisting our clients search for **Customer Service Specialists** to join their team in Lakeside. The roles can be either full time (40 hours) or part time (20-30 hours), with a shift pattern including some weekendwork, and will be based onsite in their centre.

**All applicants must have full UK driving licence.**

Duties will include;
- Welcoming customers to the centre and ensuring high levels of customer service throughout their visit
- Supporting customers through browsing process
- Checking in customers who arrive to pick up their purchase
- Handing over purchases to customers
- Assisting with post sales issues
- Upselling / soft selling products such as warranty etc
- Building rapport with customers to resolves any complaints quickly

Skills required;
- Customer obsessed and passionate about delivering excellent customer service
- Excellent face to face communicator
- Previous experience if successfully working in high end retail, hospitality or concierge roles
- Previous experience upselling / soft selling or being comfortable to do so



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