Service Advisor/administrator

5 months ago

Shrewsbury, United Kingdom Greenhous Full time

Service Advisor - Greenhous Vauxhall, Featherbed Lane

**Hours**:Monday to Friday, 8.00 am to 6.00 pm, i.e. 45 hrs hours per week, with 1-hour (unpaid) lunch break. Saturdays on a rota basis.

**Salary**: £27,000 per annum + Bonus

A new opportunity has arisen to join the business as a Service Advisor at our Greenhous Vauxhall Featherbed Lane site reporting to the Service Manager.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

**What you’ll be doing**:

- Liaising with customers in regard to work being carried out on their vehicle.
- Sales and upsell of labour hours.
- Selling service plans along with promotional accessories/programs etc.
- Invoicing and following manufactures warranty procedures.
- Collection and delivery of customer vehicles.
- Customer Satisfaction follow up phone calls.
- Understand workshop efficiencies and the importance of loading the workshop diary correctly.

**What we need from you**:

- Appropriate telephone techniques and etiquette.
- Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts.
- Remain positive in stressful situations when handling a customer conflict.
- Work independently or as a member of the team when necessary.
- Work in a busy, active, lively environment that can be challenging.
- Pay exceptional attention to detail.
- Good computer skills essential.
- Previous experience with Kerridge/PSA would be beneficial.
- High level of accuracy and attention to detail essential.
- Full UK Driving licence essential.

**In return we’ll offer**:

- 22 days holiday + bank holidays
- Pension
- Career development opportunities
- Employee discounts

**Who are we**:
**Greenhous **is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, VW Commercials, Nissan and DAF.

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

Work Location: In person

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