Service Advisor
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner BMW Shrewsbury.
As a Service Advisor, you will be the vital link between our customers and the workshop, providing outstanding customer care and ensuring that our customers receive the highest levels of service.
You will be responsible for informing and consulting with customers on vehicle servicing, keeping them up to date at every stage, and answering any questions or queries they may have.
You will also liaise with technicians and workshop control to ensure that vehicles are ready on time and provide advice on our products and services to our customers.
This is a challenging role that requires a strong customer service background, excellent organisational and administrative skills, and the ability to work in a fast-paced environment.
We offer a competitive benefits package, including enhanced holiday entitlement, industry-leading maternity and paternity pay, and a range of discounts and perks.
About You
We are looking for individuals who are passionate about delivering exceptional customer service and have a willingness to learn and progress.
Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW.
Ideally, you will have a strong customer service background, excellent communication skills, and the ability to work in a team environment.
Why Sytner?
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We offer a range of benefits and perks, including a cycle to work scheme, one day a year paid voluntary/community work, and a range of discounts and perks.
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