Hotel Team Member

3 months ago

Royal Tunbridge Wells, United Kingdom Travelodge Full time

Come and join our Hotel Team at Travelodge Tunbridge Wells as a Hotel Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know

**You're main duties in this exciting position will be working in the Kitchen in our Bar Cafe for Breakfast & Dinner Service preparing and serving food to our guests. Working hours are a mixture of Monday to Friday Mornings 07:15-10:30, Weekend Mornings 08:15-11:30, and Evenings 17:00-22:30.
**The job in a nutshell**

As a member of our hotel team, you will be making sure every customer who stays with us has a great experience from the moment they arrive, to when they leave.

**What you will be doing**
- Delivering a great customer experience at every stage of our customer journey
- Welcoming our customers to the hotel
- Listening to customers, managing any requests or issues with genuine warmth and interest
- Working together with your colleagues to make sure you deliver consistently great service and helping each other
- Learning about what is happening in your hotel and the local area and sharing this with the rest of the team and customers
- Keeping your team and customer safe by following health and safety procedures, including regular fire and safety walks
- Keep your line manager up to date with any problems and follow up where necessary
- Helping with cleaning rooms or supporting other colleagues where necessary
- Follow cash and banking procedures
- Preparing food and drinks, taking care that every meal is served to brand standards
- Maintain a clean and hygienic kitchen area
- Carry out stock rotation procedures
- Promote the food and drinks offering to customers from our bar-café menu and up sell products for each order
- Pre-empt problems before they arise and resolve promptly when they do

**What we’ll expect from you**

To succeed in this role, you will need to demonstrate a genuine passion for customer service and enjoy working as part of a team. You will need a good understanding of the English language and be able to understand and communicate clearly with your colleagues and customers.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every team member are:
**I care about people**
- _ I treat everyone in a way you would like to be treated_
- _ I am easy to work with_
- _ I have a can do attitude_
- _ I care about the impact my work has on others_

**I pay attention to detail**
- _ I do the little things that make a difference to our customers_
- _ I work to brand standards_
- _ I treat Travelodge time, equipment and stock as if it were my own_

**I drive for results**
- _ I hit targets in my role and work at the right pace_
- _ I take ownership of problems and try to fix them fast_
- _ I look for ways to avoid future problems_
- _ I look for ways to promote Travelodge_

**What you can expect from us**

Just some of the benefits:

- Fun friendly environment
- 50% discount on rooms plus food and drink, as well as friends and family discount.
- £50 Travelodge voucher on each work anniversary
- Pension scheme totalling 8% (employer contribution 3%)
- Discounts off many high street retailers and mobile phone providers such as Vodafone.
- Opportunities to develop into Management roles through our ‘Aspire Programme’

We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Your job will be to work across all departments within the business from checking in customers through to cleaning the rooms to ensure our guests have a brilliant stay.

If you feel you would enjoy a** Hotel Team Member **role with us here at Travelodge then please click ‘apply’ now. We’d love to hear from you.

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