Night Reception Team Member

5 months ago

Royal Tunbridge Wells, United Kingdom Travelodge Full time

Come and join our amazing team at Travelodge (Add Hotel Name) as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know

**The job in a nutshell**

As a member of our hotel team, you will be making sure every customer who stays with us has a great experience from the moment they arrive, to when they leave. Working nights, you will sometimes be working on your own and your overall purpose will be to make sure our guests sleep soundly knowing they are safe and secure.

**What you will be doing**
- Delivering a great customer experience at every stage of our customer journey
- Welcoming our late customers to the hotel - checking them in and allocating the right rooms
- Listening to customers, managing any requests or issues with genuine warmth and interest
- Working together with your colleagues to make sure you deliver consistently great service - writing a clear handover for the next shift
- Keeping your team and customer safe by following health and safety procedures, including regular fire and safety walks during each shift
- Keep your line manager up to date with any problems and follow up where necessary
- Supporting with cleaning rooms or supporting other colleagues where necessary
- Follow cash and banking procedures
- Set up housekeeping trolleys ready for the next shift to brand standards
- Set up breakfast items to brand standards, ready for the morning shift
- Serve and cook food as appropriate (bar café only, or where snacks available)
- Patrol the hotel at regular intervals, ensuring guests have a good night’s sleep and internal noise is kept to a minimum
- Set up the hotel, ready for the next day’s trade
- Pre-empt problems before they arise and resolve promptly when they do

**What we’ll expect from you**

To succeed in this role, you will need to demonstrate a genuine passion for customer service and be comfortable working on your own. You will be confident dealing with difficult situations that may arise during the night shift and able to make decisions about when to escalate. You will need a good understanding of the English language and be able to understand and communicate clearly with your colleagues and customers.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every team member are:
**I care about people**
- _ I treat everyone in a way you would like to be treated_
- _ I am easy to work with_
- _ I have a can do attitude_
- _ I care about the impact my work has on others_

**I pay attention to detail**
- _ I do the little things that make a difference to our customers_
- _ I work to brand standards_
- _ I treat Travelodge time, equipment and stock as if it were my own_

**I drive for results**
- _ I hit targets in my role and work at the right pace_
- _ I take ownership of problems and try to fix them fast_
- _ I look for ways to avoid future problems_
- _ I look for ways to promote Travelodge_

**What you can expect from us**

Just some of the benefits:

- Fun friendly environment
- 50% discount on rooms plus food and drink, as well as friends and family discount.
- £50 Travelodge voucher on each work anniversary
- Pension scheme totalling 8% (employer contribution 3%)
- Discounts off many high street retailers and mobile phone providers such as Vodafone.
- Opportunities to develop into Management roles through our ‘Aspire Programme’

We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Your job will be welcoming the guests and checking them into the hotel, but you’ll also be walking the corridors at regular intervals and you may have to deal with things like noise complaints and evictions. Your other main responsibility is setting up the hotel for the next day, so you’ll be doing things like preparing the housekeeping trolleys, or prepping for breakfast service and even serving behind the bar at times”

If you feel you would enjoy a **Night Reception** role with us here at Travelodge then please click ‘apply’ now. We’d love to hear from you.

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