Cash Centre Officer

7 months ago


Douglas, United Kingdom RBS International Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man.

Join us as a Cash Centre Officer
- We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- This is a chance to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- To be considered for this role, you’ll need to specifically state in your CV that you have the right to live and work in the Isle of Man

**What you'll do**:
As a Cash Centre Officer, you’ll be helping with the distribution of money around the Isle of Man by processing our customers’ orders, actioning orders for our ATMs and processing customers pre-sealed credits.

Your day-to-day will include:

- Authorising and investigating all transactions to our KPIs
- Collecting the required information from the customers and businesses
- Sorting new and old notes and coins for our customers’ orders
- Reviewing processes which could be automated or enhanced to improve the customer and business experience

**The skills you'll need**:
To excel in this role, you’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll also demonstrate:

- Excellent attention to detail
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers


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