Cash Centre Officer

4 weeks ago


Douglas, United Kingdom RBS International Full time

Join us as a Cash Centre Officer
- We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- This is a chance to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- To be considered for this role, you’ll need to specifically state in your CV that you have the right to live and work in the Isle of Man

**What you'll do**:
As a Cash Centre Officer, you’ll be helping with the distribution of money around the Isle of Man by processing our customers’ orders, actioning orders for our ATMs and processing customers' pre-sealed credits.

Your day-to-day will include:

- Authorising and investigating all transactions to our KPIs
- Collecting the required information from the customers and businesses
- Sorting new and old notes and coins for our customers’ orders
- Reviewing processes which could be automated or enhanced to improve the customer and business experience

**The skills you'll need**:
To excel in this role, you’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll also demonstrate:

- Excellent attention to detail
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers


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