Live in Receptionist
3 weeks ago
We are currently seeking a skilled and personable Live-in Hotel Receptionist to join our team at a hotel in Scotland. This is an ongoing role with an immediate start, offering competitive compensation. As a Live-in Hotel Receptionist, you will play a crucial role in providing exceptional guest service and ensuring smooth operations at the front desk.
**Responsibilities**:
- Greet and welcome guests with a warm and friendly demeanour, ensuring a positive first impression of the hotel.
- Handle guest check-ins and check-outs efficiently, processing payments and providing necessary information about the hotel and its services.
- Respond to guest inquiries and requests promptly, offering helpful assistance and ensuring guest satisfaction throughout their stay.
- Manage phone calls and reservations, providing accurate and up-to-date information to potential guests.
- Coordinate with housekeeping and other departments to ensure guest rooms are ready for check-in and well-maintained during the stay.
- Address and resolve any guest complaints or issues, escalating them to the appropriate department if needed.
- Maintain the reception area's cleanliness and professional appearance.
**Requirements**:
- Previous experience as a hotel receptionist or in a customer-facing role is essential.
- Excellent communication and interpersonal skills to interact effectively with guests and team members.
- Strong organizational abilities to handle multiple tasks and prioritize accordingly.
- Proficiency in using hotel management software and computer systems.
- Ability to remain composed under pressure and handle challenging situations with a positive attitude.
- Must have the legal right to work in the UK and be happy to live in at the hotel.
**Benefits**:
- Comfortable accommodation provided within the hotel premises.
- Access to Wi-Fi, ensuring connectivity during your stay.
- Private toilet and shower facilities.
- Opportunity to work in a picturesque location in Scotland.
- Meals provided, including breakfast and dinner.
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