Service Desk Advisor

2 weeks ago

Cranbrook, United Kingdom Premier Work Support Full time

An excellent opportunity has arisen for a S**ervice Desk Advisor** to join our client in their established local business.

Reporting to the office manager you will be responsible for ensuring that the customers are receiving the appropriate assistance including managing all procedures related to the identification, prioritisation and resolution of end user requests, includingthe monitoring, tracking and coordination of Service Desk Functions. The Service Desk Advisor will also contribute to problem resolution to our customers.

Duties and responsibilities will include:

- Log jobs
- Provide customers service information
- identify and resolve customer issues
- Follow-up on customer chasers, overdue jobs
- General reporting
- Reporting any escalations to the supervisor/manager

To be considered for this role you will need:

- Experience in a busy call centre
- Exceptional Interpersonal skills
- Ability to motivate others and be a team player
- Previous experience of working within a team
- Strong IT and documentation skills

Hours are Monday to Friday, 8:30-17:30 plus 1 in 3 Saturdays 9:00-13:00 (Saturdays are paid overtime at time and a half)

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