Service Delivery Co-ordinator

6 months ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

**Service Delivery Coordinator**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

You will be pivotal in assisting and co-ordinating FM & admin provision across LGIM Managed Service Contracts and Vacant Units, ensuring work is carried out to a high standard, management of contractors, management of the internal systems, quotations, corresponding invoicing and the production of reports.

Building strong internal and external relationships and ensuring all communications with the colleagues and client are well maintained.

This role is remote, some travel might be required on occasions.

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as a Service Delivery Coordinator with Bellrock, you’ll do it by
- Act as a reliable support function for the portfolio, ensuring effective communication between all property management parties is always maintained.
- Monitor fluctuations of sites in scope, ensure internal records are up to date for each site and assist with the update of actions on Deepki system.
- Coordinate Managed Service contract deliverables as required
- Encourage and respond accordingly, to the regular feedback from building occupiers and visitors via QR code NPS surveys and assist with keeping the Vizta platform up to date.
- Attend meetings in relation to projects, health and safety and monthly service review as required.
- Assist with the management of reactive and planned works via the Concerto system. Where instructed, coordinate and follow up reactive and / or planned maintenance tasks, so that they are carried out to time and in accordance with the Contract. Ensure RAMS are received and authorised. Coordinate authorisation is in place for any additional costs and ensure that all records are accurate for the purposes of invoicing.
- Manage Contractors to ensure that the works are carried out in line with contract and followed up with an evidence-based completion report.
- Provide support for Projects where required.

**What does it take?**

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Service Delivery Coordinator, you’ll need
- Positive attitude and drive to ‘do the right thing’. Owning actions from start to completion.
- Strong coordination abilities.
- Good ability to work in a fast-paced environment and to prioritise well.
- Desire to resolve challenges and improve service delivery.
- Experience of working in a FM environment delivering Soft and Hard Services (desirable).
- Reasonable understanding of technology or the willingness to learn new systems.
- Understanding of the importance of good internal and external client relationships.
- Ability to demonstrate effective communication at various levels both internally and externally.
- Flexibility and adaptability in different situations, aware of impact on others.
- Health and Safety awareness.
- Ability to adapt to different needs in different environments.

**Working arrangements**

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:

- 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
- Salary exchange pension scheme
- Life cover
- Paid sick leave
- LifeWorks employee assistance and wellness program
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes: Cycle to work and Techscheme
- Holiday purchase scheme of additional 5 days per year
- Offers and discount scheme designed to save money on everyday shopping and essentials
- Healthcare Cashplan
- MotorSave Scheme
- Refer a friend
- Bright eyed
- Liftshare

**Helping you to shine**

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

**Ready to start shining?**

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can

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