Operational Support Officer

2 weeks ago

Swindon, United Kingdom AMS Contingent Full time

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our client is a well-known building society with headquarters in Swindon; As one of the largest savings and mortgage providers in the UK, 15 million members are at the heart of everything they do.

On behalf of this organisation, AMS are looking for an **Operational Support Officer** for a **6-month** contract based **remotely** (with occasional presence in Swindon).

**Purpose of the Role**:
**As an Operational Support Officer, you will be responsible for**:

- Providing a reliable and robust service to support the effective running of the delivery team.
- Assuring and leading a range of services to ensure the effective running of the end-to-end product lifecycle.
- Assuring and driving efficiencies in the end-to-end process.
- Providing insight and analysis to deliver great value.
- Ensuring the governance and respective controls are adhered to by the Delivery teams as efficiently as possible.
- Collaboratively working across the teams / leadership to proactively remove blockers, either by holding the relevant conversations with appropriate SMEs or escalating in a timely manner.
- Experience with working in a PMO setting - preferably in financial services.
- Experience of using Jira and Confluence.
- Experience of managing RAID.
- Experience of managing Change Requests.
- Experience in dependency management.
- Excellent communication skills.
- Excellent stakeholder management skills.
- Experience of working with Agile and Waterfall planning methodologies.
- Scaled Agile Framework certified (desirable).
- Experience of working in an Agile environment (desirable).

**Next steps**

**_This client will only accept workers operating via an Umbrella or PAYE engagement model._**

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

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