Graduate Support Analyst

3 weeks ago


Swindon, United Kingdom The People Network Full time

Graduate Support Analyst
Graduate Support Analyst required on a permanent basis, working for a globally expanding Financial Technology organisation with offices based in Swindon. As a Graduate Support Analyst, you will be part of a larger team who collectively deliver a world classseamless 24/7 IT Service Operation support, by effective system monitoring and providing a professional and highly engaged, technically able, workforce. As a Graduate Support Analyst, you can expect to receive the following remuneration package:

- Salary of between £26,400 - £34,800 (Depending on Experience)
- Annual Bonus of 5%
- 25 Days Holiday + Bank Holidays
- Gym Membership
- Medical Cover
- Pension Scheme
- Flexible Working (20% Home Based, 80% Office Based)
- Lots of progression opportunities
As a Graduate Support Analyst, your day-to-day responsibilities will consist of:

- Escalating repeating issues to the Problem Management team (IBL)
- Act as a bridge between clients and the wider business and teams
- Deliver a rapid response to all tickets and alerts to ensure a quality service and any BAU disruption is keep to a minimum
- Make system changes in line with strict Change Management processes
- Provide recommendations for improvement to services with the purpose of increased availability, improved service levels, reduced costs, and improved convenience and satisfaction by reducing the number of operational problems
- Ensure regular and effective communications with clients and internal stakeholders using ticket management for a crisp audit of all actions
- Maximise Ticket workflows by working within published and contractual SLA’s, escalating where necessary
- Demonstratable problem solving and ownership skills
- Experience / Understanding in either SQL, Unix or Java either from previous roles or university.
- Excellent communication and interpersonal skills are essential
- A keen desire to develop a career within IT.



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