Payments Agent and Administrator

1 month ago


Chester, United Kingdom Page Personnel Full time

Immediate start
- Progression opportunity

**About Our Client**:
Our client is a growing financial company in the heart of Chester.
- Ensure agreements are settled following a certain time period
- Complete Customer bank verification calls as and when necessary
- Handle inbound and outbound telephone calls from different stake holders in the business and customers with efficiency.
- Deliver exceptional customer service.
- Identify fraudulent activity
- Builds and maintains good working relationships with other business areas
- Continually to look for process improvements.
- Ensure the principles of Treating Customers Fairly are adhered to.
- General office administration, including post and document management.

**The Successful Applicant**:

- Analytical and logical approach.
- Excellent telephony skills.
- Excellent communication skills.
- Ability to work under pressure.
- Problem solving skills.
- Thorough knowledge of departmental and business policies and procedures
- Fully computer literate

**What's on Offer**:

- Pension Scheme
- Employee referral programme
- Perks at Work
- Employee of the month
- Life Assurance
- Discounted Gym Memberships
- Training and Exam sponsorship


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