Customer Service Administrator

1 week ago


Hook, United Kingdom Intec Recruitment Services Full time

Job Location

Hook, UK

Type of Job

permanent

Salary / Rate

TBC

Job Ref:
TB471861

**Customer Service Administrator**:

- Champion the customer support system, ensuring all support requests are responded to within the agreed timescales and to the customer satisfaction
- Process repair/maintenance orders in line with the Customer Promise.
- Provide day to day support to the internal stakeholders, agents and customers.
- Maintain accurate sales records as required.
- Coordinate with the customer/agents and internal departments when remote or on-site installation and training is required.
- Generate various weekly/monthly reports.
- Arrange the outward shipping of orders and supporting the Logistics Administrator when required (training will be given).

**Knowledge, Skills, Qualifications and Experience**:
Essential:

- Intermediate Excel
- Previous experience within an administration / co-ordination role is desired
- Previous customer service/facing role would be an advantage.
- Excellent verbal and written communication skills
- Excellent attention to detail
- Excellent time management
- Must be organised, methodical, able to multi-task.

Desirable:

- Experience of Sage 200 and Sage CRM would be beneficial but is not essential.

Interested in this job? Call us on: 0118 981 1110



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