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Customer Service Administrator

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Hook Norton Oxfordshire, United Kingdom Cameo Consultancy Full time

As Customer Service Administrator you will be joining a busy and fast paced team working for a highly successful and established food manufacturing company based onsite in Banbury in their new modern, open plan office. The business specialises in supplying to the food industry and have a real passion for building partnerships with their customers with ingredients of the highest quality. Working as part of a dedicated team. The role is full time, permanent, based in Banbury offering a starting salary of up to 28,000.

Purpose of the role is to provide excellent levels of customer care, processing orders and providing after sales service.

Key Accountabilities for the Customer Service Administrator:

  • Processing customer orders
  • Confirming receipt of all orders to customers
  • Arranging delivery with hauliers
  • Raising customs import and export documentation as required
  • Raising sales invoices
  • Booking in deliveries
  • Validating purchase orders
  • Communicating with suppliers
  • Maintaining all contract records
  • Ordering and arranging delivery of stock, ensuring stock rotation
  • Liaising with internal teams
  • Investigating any stock discrepancies

Key Skills Required for the Customer Service Administrator:

  • Sales order processing experience
  • Highly organised administration skills
  • Stock control experience
  • A flexible approach to your role, whilst being able to prioritise workloads effectively
  • Solid customer service skills and rapport building skills
  • Confident communicator
  • Excellent verbal and written communication skills with strong attention to detail
  • Organised with a positive demeanour

What's in it for you?

  • A starting salary of up to 28,000
  • Monday to Thursday 8.30 - 5.00 and Friday 8.30 - 4.30 pm with an hour for lunch
  • 33 days holiday including Bank Holidays
  • Opportunity to join an established and highly successful local employer
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