Play Centre Supervisor
6 months ago
'''Responsibilities'''
- Supervise a team of call center representatives to ensure high-quality customer service and adherence to company policies and procedures
- Monitor call center metrics and performance indicators to identify areas for improvement and implement strategies to increase efficiency and productivity
- Provide coaching, training, and feedback to call center representatives to enhance their skills and performance
- Handle escalated customer complaints or issues in a professional and timely manner
- Develop and maintain call center procedures, guidelines, and scripts to ensure consistent service delivery
- Collaborate with other departments to resolve customer inquiries or concerns
- Conduct regular performance evaluations and provide recommendations for promotions or disciplinary actions as necessary
We are looking for a Saturday supervisor to work in our busy playcentre. Role will include opening and closing and overseeing the cafe area and parties. The hours will be from 9.30 to either 5.30pm or 7.30pm depending on private hire parties.
- Excellent communication skills
- Strong leadership abilities with the ability to motivate and inspire a team
- Ability to handle multiple tasks simultaneously and prioritize workload effectively
- Strong problem-solving skills with the ability to think quickly on your feet
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
**Job Type**: Part-time
**Salary**: £10.42 per hour
Expected hours: 8 per week
**Benefits**:
- Company events
- Company pension
- Employee discount
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Management: 2 years (preferred)
Work Location: In person
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