Lead Scrum Master

4 weeks ago

Woking, United Kingdom KFC UK & I - Technology Full time

**WELCOME TO KFC AND YUM**

**WHO ARE KFC?**

Colonel Harland Sanders opened the first KFC in Corbin, Kentucky in 1938. He started with one restaurant, 11 herbs and spices, and an idea. From there our incredible brand and product grew to what it is today.

KFC first came to the UK in 1965 with our first restaurant in Preston, Lancashire. Today we are a billion-pound business with over 1000 restaurants run by our 28,000 restaurant team members. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey - a 24-minute train from Waterloo. Of the c.1000 restaurants in the UK, 95% are owned and operated by 34 franchise partners; the remaining 5% are company owned and run.

**WHO ARE ‘YUM’?**

KFC is one of the 5 brands operated by our parent company Yum along with Pizza Hut, Taco Bell, The Habit Burger Grill and recently added Heartstyles. We are the world’s largest restaurant group with over 52,000 restaurants across the globe.

Yum isn’t your average Fortune 500 company. We like to do things a little differently. From our world-famous culture of fun and recognition to our focus on your career potential.

**OUR CULTURE**

**BREAKTHROUGH RESULTS, TEAMWORK AND RECOGNITION**

We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UKI is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum.

We invest heavily in our people and helping them drive their personal development. As part of this we give each of our managers in the business the opportunity to go through Heartstyles. Heartstyles is a tool and strategy to measure and manage culture, building people’s self-awareness and helping them to transform their behaviours. This tool can then be used in coaching conversations you have with your team and line manager and to help build effective individual development plans.

We celebrate success every day and to us recognition is much more than just saying thank you
- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards.

As a company we take our corporate social responsibility very seriously and encourage our employees to ‘give something back’ through companywide charity efforts.

As an equal opportunity employer, we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status.

**MORE ABOUT THE ROLE**

**KEY JOB FUNCTIONS INCLUDE**:

- Doing everything possible to ensure we are delighting our customers and delivering amazing digital experiences, being customer centric at your core.
- Guiding and distilling with the team and organisation on how aligning to value, deployed with Scrum/Kanban practices.
- Coaching the team to operate and own the product, to empower and fulfil empowerment and ownership of the team.
- Guiding the team on self-organising to fill in the intentional gaps left in the Agile/Scrum frameworks.
- Teamwork coaching to foster greater alignment and relationships supporting high performing teams.
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
- Facilitating getting the work done without coercion, assigning, or dictating the work.
- Facilitating discussion, decision making, and conflict resolution.
- Assisting with internal and external communication, improving transparency, and radiating information.
- Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.
- Providing all support to the team using a servant leadership style whenever possible and leading by example.
- Supporting and coaching the value streams in working beyond short term horizons and elaborating just in time.

**WHAT WE WOULD LOVE FROM YOU**:

- Previous experience as a team lead.
- Scrum Master certification (CSM, PSM I)
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
- Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown technologies, various Retrospective formats, handling bugs, etc.).
- Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.
- Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.
- Applicable knowledge of the technologies used by the team.

**ABOUT YOU**:

- Excellent communication and mentoring skills.

**WHAT WE CAN OFFER YOU**

**REWARD, PROGRESSION AND LOTS OF RECOGNITION**

A

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