Quality & Technical Coordinator

6 months ago

Kidderminster, United Kingdom AA-F Ltd Full time

We are working on behalf of an award-winning food ingredients manufacturer based in the countryside on the Shropshire and Worcestershire border. The company have achieved significant growth, and with a new product launch due to run, they are planning on expanding their team.

**Quality & Technical Coordinator**

The newly appointed Quality & Technical Coordinator will assist the Head of Quality in maintaining the Quality Management System in line with BRCGS for food safety. You will drive continual improvement to customer services, food production standards and technical standards, alongside supporting customers where required.

If you are a lively individual, with an enquiring mind, come and join our team.

**What’s on offer;**
- A competitive salary.
- Comprehensive benefits package.
- Autonomy to get on and do your job.
- A company where culture is key and where each individual is recognised and valued.
- Opportunities for personal and professional development.
- Engaging team meetups and gatherings.
- As they continue to expand, this role will evolve._

**About You**

You already have some experience working with the food/manufacturing industry. You have a solid understanding of quality management systems and previous customer facing experience. You are an excellent communicator - both written and verbally - and have high attention to detail. You’ll be flexible and adaptable and ready to roll your sleeves up
- they’re in a growth phase so that means moving fast.

**About the role**
- You will support the site with external audits such as BRC, Kosher and Halal ensuring compliance with requirements
- Actively work with the Operations team to be able to consistently deliver safe, legal and high-quality products
- Conduct internal inspections and internal audits based on the audit schedules
- Assist in the prompt investigation of customer complaints ensuring that all are logged and closed out in a timely fashion
- Respond to customer queries and complete specifications including the inputting of information onto customer portals
- Assist the Technical department with process trials including recording and compiling reports
- Assist with the review of document updates and document control within the quality management system
- Assist with organising internal training on changes to the quality policies and procedures
- Assist with the management of approved suppliers and raw materials ensuring compliance documents are updated when required.
- Assist the Quality Manager in the collation and reporting of KPIs
- Support factory and warehouse teams in production when required
- Contribute to the site HACCP and VACCP plans and be involved in reviews

**Skills and Experience**:

- Previous customer-facing experience
- Experience in the food industry
- Level 2 food safety or higher
- Computer literate in MS Word and Excel
- Ability to work within a team and alone
- Strong communication skills with the ability to engage effectively across all levels
- HACCP training/ awareness
- Good technical knowledge with attention to detail
- Audit experience, GMPS, Fabrication, internal audits

**Ready to make an impact and grow your career? Get in touch today to help shape their incredible journey**

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have knowledge of the current BRC standards?

**Experience**:

- Food/Manufacturing: 1 year (required)
- Quality assurance or technical support: 3 years (required)

Work Location: In person

Reference ID: HRM - DY

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