Night Guest Service Agent
6 months ago
_Night Guest Service Assistant _
Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?
“We are Hilton We are Hospitality”
We are a new 140 bed Hampton By Hilton branded Hotel in the centre of Ashford Kent.
We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job - we offer you a journey of self-discovery, growth and an exceptional career.
- **Shifts are 11pm - 7.30am - 5 days per week.**_
**Why join the Hilton family as a Night Guest Service Assistant?**
Worldwide travel perks - _up to 30 nights at discounted rates and 50% F&B discounts_
28 days holidays including bank holidays (Pro rata)
Complimentary meals on duty and uniforms provided
Full training on all Hilton systems
**What will I be doing?**
- To deliver exceptional customer experiences whilst driving optimal up - sell and on‐ sell performance
- Ensure all guests are checked in and out correctly on our systems, focusing on guest satisfaction.
- Security walk of the building at regular intervals.
- Build relationships and rapport with all guests.
- Review and maintain required records on regular guests, guest problems and their resolution.
- Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner. Make it memorable
- Act as a Food and Beverage Assistant or Reservation Agent when needed
- Be aware of all products that are on sale in all departments (Current menus, Wine list and drink selection, Hotel and company promotions) and take reservations accordingly.
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport. Optimise customer spend through promotional awareness and suggestive selling techniques - prioritise activity /interactions as appropriate.
**What are we looking for?**
A Night Guest Service Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Due to the cyclical nature of the hospitality industry, you may be required to work varying schedules to reflect the business needs of the department.
- Ability to work under pressure and under own initiative
- Previous Experience with front office PMS systems & EPOS systems would be advantageous.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Be a positive influence on your team, reflecting that positivity onto all of our guests and ensuring maximum guest experience satisfaction.
- Working to keep all Hilton Brand standards at the forefront of what we do.
**Job Types**: Part-time, Zero hours contract
**Salary**: £11.00 per hour
**Benefits**:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Night shift
- Weekend availability
**Experience**:
- Hotel: 1 year (preferred)
Shift availability:
- Overnight shift (required)
Work Location: In person
Reference ID: Night GSA
-
Guest Service Assistant
6 months ago
Ashford, United Kingdom Holiday Inn Ashford Central Full timeThe role Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Ashford (TN24 8QQ) Guest Service Assistant duties include: supporting your hotel in achieving all brand and...
-
Guest Service Liaison
2 weeks ago
Ashford, Kent, United Kingdom CAEP | Center For American Exchange Programs Full timeJob Overview:We are seeking an experienced Guest Service Liaison to join our team at CAEP | Center For American Exchange Programs. As a key member of our staff, you will be responsible for providing exceptional guest services and ensuring that our facilities are clean and well-maintained.Your duties will include assisting guests with inquiries, providing...
-
Cleanliness and Guest Services Specialist
2 weeks ago
Ashford, Kent, United Kingdom CAEP | Center For American Exchange Programs Full timeJob Overview: At CAEP | Center For American Exchange Programs, we value our guests' satisfaction above all else. That's why we're looking for a skilled Cleanliness and Guest Services Specialist to ensure our guest rooms are always clean and welcoming. If you're passionate about delivering exceptional customer service and maintaining a high level of...
-
Wheelchair Service Centre Agent
3 days ago
Ashford, Kent, United Kingdom TipTopJob Full timeJob Title: Wheelchair Service Centre AgentAbout the Role:We are seeking a highly organized and efficient Wheelchair Service Centre Agent to join our team at TipTopJob. As a key member of our support team, you will play a vital role in ensuring seamless operations and delivering excellent customer experiences.Key Responsibilities:Book engineers and ensure...
-
Night Porter
3 months ago
Ashford, United Kingdom Ashford International Hotel & Spa Full timeAre you a night owl? Do you thrive on delivering outstanding customer service? The important stuff: Free health club membership (T&Cs apply)Discounts across The QHotels CollectionFamily & Friends discounts in hotels across The QHotels Collection Support with training & professional qualifications, including course fees! Various learning & development...
-
Trainee Estate Agent
6 months ago
Ashford, United Kingdom Connells Group Full timeWe’re looking for a highly motivated **Trainee Estate Agent / Trainee Sales Negotiator **to complement our fantastic residential sales team in **Ashford **working in our well known **Mann **estate agency. **Why join us as a Trainee Estate Agent / Trainee Sales Negotiator?** - Industry leading **training and development**: - **Support to gain your Level 3...
-
Trainee Estate Agent
6 months ago
Ashford, United Kingdom Connells Group Full timeOTE: £25,000 - £30,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Trainee Estate Agent / Trainee** **Sales Negotiator **to complement our fantastic residential sales team in **Ashford **working in our well known **Mann **estate agency. **Why join us as a Trainee Estate Agent / Trainee** **Sales Negotiator?** -...
-
Cruise Guest Advisor
7 months ago
Ashford, United Kingdom SAGA Full timeJob Introduction Cruise Guest Advisor Salary £23,400 per annum Permanent FT – 37.5 hours per week Hybrid – 2 days a week in Ashford, Kent You may have seen our TV advert? Heard of Saga as a great Kent based employer? The Saga Cruise team are growing again and ready to expand our team of skilled Guest Advisors who are...
-
Reservations Sales Agent
7 months ago
Ashford, United Kingdom Holiday Inn Ashford North A20 Full time**About us** Holiday Inn hotels look for people who are genuine, friendly, thoughtful and resourceful. People who care enough to go the extra mile to give our guests a great experience. **OWN TRANSPORT ESSENTIAL DUE TO LOCATION** Title: Reservations Sales Agent **OWN TRANSPORT ESSENTIAL DUE TO LOCATION** Responsible To: Revenue Manager **Job...
-
Estate Agent
6 months ago
Ashford, United Kingdom Vesta recruitment ltd Full timeOwn business/Self employed Estate Agent - Full support, backing, ongoing training and Mentor - Minimum 70% commission **Position : Property expert** **Location : Ashford, Kent** Are you a highly-motivated, ambitious and hard-working individual with an entrepreneurial flair? Do you have the drive and a passion to succeed in the property market? **Do you...
-
Instructional Content Creator
4 weeks ago
Ashford, Kent, United Kingdom Guest Services, Inc. Full timeAbout the Position:Guest Services, Inc. is seeking a skilled Instructional Content Creator to join their team. As an Instructional Content Creator, you will be responsible for designing and developing high-quality instructional content that meets the needs of our clients.Responsibilities:Create engaging and interactive instructional content, including...
-
Learning Materials Designer
4 weeks ago
Ashford, Kent, United Kingdom Guest Services, Inc. Full timeAbout the Job:We are seeking a skilled Learning Materials Designer to join our team at Guest Services, Inc. As a Learning Materials Designer, you will be responsible for developing and designing high-quality learning materials that meet the needs of our clients.Responsibilities:Design and develop training programs, tools, and materials that cater to the...
-
Night Reception Team Member
6 months ago
Ashford, United Kingdom Travelodge Full timeCome and join our amazing team at Travelodge Travelodge Ashford Town Centre as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun...
-
Night Reception Team Member
6 months ago
Ashford, United Kingdom Travelodge Full timeCome and join our amazing team at Travelodge Ashford as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly environment -...
-
Night Reception Team Member
6 months ago
Ashford, United Kingdom Travelodge Full timeCome and join our amazing team at Travelodge Ashford Town Centre as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...
-
Night Reception Team Member
7 months ago
Ashford, United Kingdom Travelodge Full timeCome and join our amazing team at Travelodge Ashford as a Night Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly environment - 50%...
-
Training Development Specialist
4 weeks ago
Ashford, Kent, United Kingdom Guest Services, Inc. Full timeAbout the Role:The Guest Services, Inc. is seeking a highly skilled Training Development Specialist to join their team. In this role, you will be responsible for designing and developing innovative learning materials that cater to the diverse needs of our clients.Key Responsibilities:Develop and design instructor-led, self-paced, and technology-based...
-
Sales Agent
6 months ago
Ashford, United Kingdom Neilson Financial Services Full time**Sales Agent - Ashford, Kent** **Do you have Sales/Telesales experience? Are you hard working and motivated by earning high commission?** **Are you looking to join a company who offers Hybrid working and competitive incentives?** **Are you looking to work for a company who will provide full training and continuous coaching and development to maximise...
-
Customer Service
7 months ago
Ashford, United Kingdom Spicerhaart Full timeOverview Embark on a rewarding career journey with the 's largest independent property services group as a Property Manager with haart Estate Agents in Ashford. Experience dynamic, varied days while playing a pivotal role in delivering exceptional service to both landlords and tenants. Join haart Estate Agents today and take your career to...
-
Trainee Estate Agent
6 months ago
Ashford, United Kingdom Your Move Estate Agents Full timeJob Profile: Your Move in Ashford are looking for a highly motivated Trainee Estate Agent to join our estate agency branch on a full time, permanent basis on the Sales team. This branch is part of **National Home Move** who are a network of 63 Reeds Rains and Your Move franchise branches across England. As a negotiator you will: - Register Customers and...