Engagement Advisor

2 months ago

Birmingham, United Kingdom Remploy Full time

**Introduction**

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. **Job Summary**

Work with key external and internal stakeholders and partners, whom you will identify, engage with, influence and ultimately recruit onto programme, eligible 19+ learners, to undertake our (AEB) education and skills programmes.

Please note this is office based role Monday to Friday, 37.5 hrs per week.

**Essential Job Duties**
- Actively identify beneficial outreach and co-location opportunities with partner organisations to drive engagement.
- Establish and maintain effective working relationships with a range of professionals, agencies and partners.
- Develop effective working relationships with a range of external agencies to provide individuals with opportunities to achieve their education/training and/or employment goals.
- Represent MAXIMUS professionally at sector events, external meetings and seminars, as required.
- Provide effective IAG to engaged people. Conduct initial engagement meetings with referrals to build rapport and interest in the AEB programs. Work closely with and advise the learner (and where appropriate, employer/s) on the most appropriate route andlevel of learning.
- Assess learners’ basic skills levels and needs using their CVs, screeners, assessments, and diagnostics tools alongside their prior experience/attainment and aspirations.
- Developing robust Individual Learning Plans (ILPs) with learners detailing e.g. career aspirations, any additional support required and SMART targets
- Carry out learner enrolments onto suitable programme/s (inc. induction/s) so that targeted enrolment volumes are met each month and ensure a smooth handover of learners to their nominated Trainer.
- Ensure contractual compliance by accurate data entry, record keeping and completion of relevant project documentation.
- Use MIS (inc. ILR) data to track learner enrollment volumes and address any trends towards shortfalls via increased engagement activities, open days, presentations at referral organisation/s etc.
- Develop collaborative working relationships with local referral organisations (and where appropriate, employers) to generate training programs to support learners into employment or undertake training/progress in-work.
- Maintain professional relationships with learners, partners and other colleagues, with particular attention to safeguarding, confidentiality and maintenance of professional boundaries.
- Track/measure outcomes via learner, employer and stakeholder feedback/surveys informing continuous improvements
- Undertake any other tasks and responsibilities appropriate to the level of this post.
- To work flexibly as required, which may require some working during evenings and weekends.

**Education and Experience Requirements**

**Qualifications & Experience**
- IAG at level 2 or above (desirable)
- Level 2 in Functional Skills English and Maths
- FE/Employability sector experience
- FE / HE / Skills / Employability knowledge
- IT literate
- Strong interpersonal skills, specifically around listening, questioning, presenting, building relationships and demonstrating initiative
- Influence persuade and motivate others
- Good networking skills - ability to liaise at all levels
- Plan prioritise and implement workloads to timescales
- Drive and determination to achieve objectives and targets

**Individual Competencies**
- Self-motivated with a pro-active ‘can-do’ attitude
- Confident and enthusiastic
- Positive attitude at all times. Working on solutions not building barriers
- Versatile and resilient - Ability to deal with challenging situations whilst remaining calm
- Team player - Actively seeks to work in collaboration for others for the benefit of the team
- Willingness to travel with a full driving licence and access to a vehicle

**EEO Statement**

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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