Parts Advisor/Aftersales Advisor

2 weeks ago


Birmingham, United Kingdom All Electric Garages Group PLC. Full time

The Parts Advisor plays a critical role in ensuring thesmooth operation of our busy garage in Kings Heath, Birmingham.


We are currently seeking a full-timeParts Advisor to join our team and provide expert assistance tocustomers in selecting, purchasing, and obtaining automotive parts.


Greet customers warmly and assist them in identifying their automotive parts needs.
Provide knowledgeable advice and recommendations regarding parts selection, compatibility, and performance.
Respond to inquiries via phone, email, or in-person, providing accurate information and resolving customer concerns promptly and professionally.
Utilise parts catalogs, electronic databases, and manufacturer resources to identify and locate the correct parts for customers' vehicles.
Maintain up-to-date knowledge of inventory levels, part numbers, and pricing.
Inventory Management:
Receive incoming shipments of parts, verify accuracy, and organize inventory according to established procedures.
Monitor stock levels and perform regular inventory counts to identify shortages or overages.
Assist technicians and service advisors with technical questions related to parts installation, compatibility, and troubleshooting.
Stay informed about the latest automotive technologies and trends to better serve customers.
Sales and Upselling:
Actively promote sales of accessories, upgrades, and related products to enhance customer satisfaction and increase revenue.
Participate in sales promotions, events, and marketing campaigns to drive customer engagement and loyalty.

Prior experience in automotive parts sales, customer service, or related field is highly desirable.
Valid driver's license with a clean driving record may be required.
Willingness to participate in ongoing training and professional development opportunities.
Adherence to company policies and procedures, including safety guidelines and ethical standards.
Physical ability to lift and move heavy objects, such as automotive parts and equipment, as needed.
Working Hours Mon to Fri : 08:00AM to 17:00PM
Benefits Employee discounts,Pension scheme,Birthday off.



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