Operations Coordinator

6 months ago

Manchester, United Kingdom Diagnostic Healthcare Ltd Full time

We currently have an exciting, newly created vacancy in our Operations Team for a **Operations Coordinator** to be based at our Head Office in **Manchester.**

This is a role where you will be playing an important role within the operations department, working with a great team of people with a depth of knowledge and expertisepresenting a fantastic opportunity for learning and development in the field

If this has sparked your interest, please read on below for a brief overview of the role & the skills/experience we are looking for:
**About Diagnostic Healthcare**

Established in 2004, Diagnostic Healthcare is a trusted provider of medical diagnostic imaging services. From MRI, Ultrasound, and CT to X-ray and CBCT, we deliver over 300,000 scan appointments annually across 75 locations, serving both NHS and private patients. We offer a diverse range of imaging modalities and the opportunity to work with cutting-edge equipment as we continuously invest in our imaging fleet and static locations.

**Job Summary**

The post holder will assist the Director of Clinical Services to ensure a smooth efficient service that meets the expectations and needs of customers and employees, this will include assisting with stock and the day to running of scanners and contracts.

The post-holder will produce the monthly Radiography Rota, including liaising with trust contacts, booking MRI/CT pads, booking Ultrasound clinic space, managing holiday, core team of professional workforce, staff compliance and skill mix. With the support of the patient services team add AQP clinics to Compucare and publish on ERS.

With the support of the operation manager and the team, keeping the service to high standard at all time and keep in touch with all sites to make sure service delivery is provided to the full satisfaction of DHC’s customers.

**Duties and Responsibilities**

Manage and monitor scan demand and capacity.
- Manage servicing of equipment, liaising directly with service providers and the Head of Facilities and Engineering
- Monitor and Plan capacity of staff needed for the delivery of the radiography activity including recruitment, training, induction and full compliance with HR.
- Mentor staff and support them by providing them training on how to adhere to non-clinical DHC policies and procedures such as: completing documentation and record, Consent forms, 6 ways check, infection control, Dress code, Origami, Patient survey etc
- Visit all sites regularly and produce routine audits and checks per the company policies and procedures.
- Act as a DIA in emergencies to cover absence or shortage of staff and train new DIA to act as advanced MRI/CT DIAs
- Monitor and record the radiographers radiation badges
- Provide administrative support to the operations team.

**Professional Skills**
- High management and motivation skills
- The ability to develop both internal and external relationships
- The ability to prioritise, and plan ahead
- The ability to work under pressure and to strict timelines
- The ability to identify opportunities to improve efficiencies and profitability
- Organise and participate in events to promote the Company.

**Personal Skills**
- Maintain a professional appearance and demeanour at all times.
- Having a flexible approach to work and changing environments.
- Strong communications & negotiating skills
- Be self-motivated and able to work on own initiative
- Planning and organising and attention to detail.

**Visa Sponsorship**

**Pre-Employment Checks**:
At Diagnostic Healthcare Ltd, our core values of Respect, Care, Professionalism, Safety, and Excellence guide us in providing exceptional healthcare services to our patients. To ensure the well-being of our patients and maintain the quality of our services, we have established a thorough pre-employment screening process.

**Criminal Record Check**:A criminal record check will be conducted to ensure that individuals with certain convictions are not placed in positions that could compromise patient safety and trust.

We understand the importance of confidentiality, and all personal data obtained during the pre-employment checks will be handled with the utmost care and in compliance with applicable data protection laws.

**Company Values**

At Diagnostic Healthcare Ltd, we are committed to fostering an inclusive and supportive work environment where every team member plays a vital role in delivering outstanding patient care. As a member of our team, you will embody our core values of:
**Respect** - We treat colleagues and patients the way that we would like to be treated, encouraging each other to grow and develop in the workplace. We treat people as individuals and understand that strength comes from our diverse workforce.

**Care **- We work as a team to provide the highest standard of care in a welcoming environment. We are committed to ensuring that every patient and employee feels safe and valued. We listen to those we serve and work alongside, we lea

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