Receptionist & Social Media Coordinator

3 months ago


Belfast, United Kingdom 123 York Street Full time

**Position**: Receptionist & Social Media Coordinator

**Job Type**: Full-Time/Permanent

**Working Hours**: 37.5 hours per week, including evenings and weekends

**Reporting To**: Directors, Manager, and Assistant Manager

**Key Responsibilities**:

- Assist in managing property operations, including marketing, inspections, letting, and adherence to Lease Agreement terms.
- Create, manage, and distribute engaging social media content across platforms (Facebook, Instagram, weekly newsletter, etc.).
- Conduct competitor analysis, analyze metrics, and trends to optimize social media strategies.
- Develop brand identity, grow follower engagement, and expand brand reach.
- Act as a liaison between students, staff, and contractors for maintenance requests, ensuring exceptional customer service.
- Lead social media and marketing strategies in alignment with the Marketing department.
- Support sales strategies, negotiate lettings, and conduct property tours for prospective tenants.
- Respond to inquiries efficiently and professionally, both in person and over the phone.
- Manage check-ins, check-outs, rent follow-ups, and tenant documentation accurately.
- Handle customer service activities related to bookings, payments, and tenant communication.
- Ensure proper handling of tenancy agreements, keys, inventories, and other relevant items.
- Address and resolve guest complaints promptly, maintaining high-quality customer service standards.
- Facilitate inter-departmental communication and maintain up-to-date documentation.
- Perform routine clerical and administrative tasks, ensuring accuracy and availability of documents.
- Enforce health and safety regulations, overseeing guest and contractor sign-in procedures.
- Manage mail distribution among staff and tenants.
- Complete regular and ad hoc tasks while understanding and meeting company needs.

**Are You?**
- Passionate about Social Media & Marketing with a knack for creative content creation.
- Well-presented and highly customer-service oriented.
- A team player embodying the "3 Fs": Friendly, Fun, and Flexible.
- Self-motivated, creative thinker, and dedicated problem solver.
- Seeking long-term prospects, willing to shape and grow within a dynamic company.

**About Us**: At 123 York Street, we're an innovative company committed to exceptional customer service and student-focused experiences. Join us in shaping the landscape of Belfast city centre's student accommodation, contributing your creativity and dedication as we evolve and expand.

**Requirements**:

- Minimum 2+ years of experience in Social Media & Marketing.
- Minimum 2+ years in Reception, Front Desk, or Customer Service roles.
- GCSE grade C or above (or equivalent) in Maths and English.
- Excellent communication, presentation, and IT skills (Microsoft Office, social media, and marketing).
- Strong organizational skills with the ability to prioritize tasks effectively.
- Initiative-driven and adept at both independent work and teamwork.

**Desired**:

- Experience in the Student Accommodation sector.
- Higher education qualifications.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Flexitime

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Reception/Front Desk: 2 years (preferred)
- professional Social Media: 2 years (required)

Work Location: In person



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