Receptionist/ Social Media Co-ordinator
7 months ago
Whytematter are excited to be recruiting for a fantastic student accommodation company, based in Belfast.
This will be Front of House Receptionist with Social Media duties. We are looking for someone who is fully flexible to be on site (BELFAST CITY CENTRE), working flexible shifts, including evenings and weekends (37.5hrs pw)
Key Responsibilities:
- To assist in the smooth running of the building, including marketing, inspecting, letting and ensuring properties are managed and maintained in accordance with the terms of the Lease Agreement.
- Managing, creating and distributing of all social media content and branding on Facebook, Instagram and weekly newsletter etc.
- Social Media/marketing competitor comparisons and analysing metrics, insights, data and trends.
- Grow and achieve follower engagement while expanding our brand and company identity.
- Liaising between the students and staff/contractors in response to reported maintenance and repairs. While providing excellent customer service to residents, guests, stakeholders, and clients
- Leading on social media and marketing, strategies and campaigns. Working closely our
Marketing department.
- Assist with sales strategies and campaigns, negotiating lettings and show around with possible tenants. Ensuring all sale opportunities are met in a timely and competent fashion.
- Answering the phones and replying to all the queries, related to room availability, price etc. in an efficient, friendly and professional manner.
- Checking tenants in and out, ensuring all procedures are followed correctly
- Following up on rents, contracts and documents with all tenants, ensuring accurate attention to detail
- Customer service activities that include contacting students regarding bookings, tracking payments and more
- Arranging the issue and return of tenancy agreements, keys, inventories, and other items in a timely and accurate manner.
- Handle any guest complaints and/or remarks, always providing the best customer service. Ensuring all complaints and remarks are reported and followed up and dealt with in a speedy fashion.
- Passes on information as necessary to other departments and to other members of the teams.
- To undertake routine clerical and administrative work, ensuring all documentation is correct, up to-date and available.
Are you?
- Flair for Social media & Marketing and enjoys creating
- Well presented, strong Customer Service Focused
- A team player who has the 3 Fs: Friendly, Fun and Flexible
- Self-motivated, creative who can think outside the box. Hardworking, dedicated problem
solver who loves a challenge.
- Someone who is looking for long term prospects, wants to create their own role, evolve and progress in a new company.
**Requirements**:
- Minimum 2+ years’ experience in Social & Marketing
- Minimum 2+ Reception, front desk and or customer service role.
- GCSE grade C or above or equivalent in Maths and English
- Excellent communication, presentation and interpersonal skills
- Excellent knowledge of IT, Microsoft Office, social media and
marketing
- Ability to be accurate, organise and prioritise work effectively
- Ability to work on own initiative and as part of a team
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