Collections Advisor

1 month ago


Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

**Full Job Description**

We are recruiting for Collections Advisors to join one of the largest outsourcing companies based in the heart of Newcastle City Centre. This is an excellent opportunity to join a company that really value their company culture and have one of the best benefitspackages around. You will receive a basic salary of £20,500, rising to £21,500, with a realistic OTE of £25,000. You will also receive store discounts, company events, genuine career progression, plus much more.

You will be working from luxury city centre offices with stunning views of Newcastle City Centre, working on behalf of a global company who employ over 225,000 people worldwide.

**The package for the Collection Advisor role**:

- Basic salary of £20,500, rising to £21,500 + Bonus
- Permanent position - 40 hours per week (rotational shift pattern Mon - Sat 8am-8pm)
- Fully paid training.
- Discounted City Centre parking.
- Great progression opportunities. At least 85% of Managers are homegrown.
- A bright, modern, place to work with excellent staff facilities with excellent transport links.
- Onsite café.
- Develop your career in a global company of over 225,000 employees across more than 40 countries

**Duties for Collections Advisor**:

- Recovering customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
- Showing empathy to vulnerable customers
- Setting up repayment arrangements
- General administration duties
- Adhering to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
- Adhere to KPI's set by the business

**Skills for the for Collections Advisor**:

- We would like to hear from you if you have experience working in Collections, Customer Service or Sales.
- Strong customer service skill and the ability to empathise with people
- Experienced working within a regulated background (ideally)
- Good tenure in previous roles is a must



  • Newcastle upon Tyne, United Kingdom Aspire Housing Full time

    Income Collection Advisor

  • Collections

    3 days ago


    Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

    **Collections** Interested in collections? Already work in collections? Want to know more about a career in collections? This might be the role for you! 40 hours: rotational shifts between 8am-8pm Mon-Fri and 1 in 3 Saturday's 9am-2pm Basic: £20.5k (increasing to £21.5k after 12 months) + up to £500 bonus per month Location: Newcastle City Centre The...


  • Newcastle upon Tyne, United Kingdom BT Full time

    27.02.23 Collections Advisor **Job Req ID**:11132**Posting Date**:06-Feb-2023**Function**:EE Contact Centres**Location**:Contact Centre (EE), Newcastle, United Kingdom**Salary**:20511


  • Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Collections Advisor** Quorum Business Park, Newcastle, NE12 8BU **Salary**: OTE - £34,440 - £36,440 per annum** (£21,000 -£23,000 basic + up to £13,440 commission and bonus) **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Friday 09:00-17:30 or 10:30-19:00 **Holidays**: 21 days plus bank holidays increases to 23 days plus bank...


  • Newcastle upon Tyne, United Kingdom Aspire Housing Full time

    An exciting opportunity has arisen to join our Income Team. The Income Advisor role includes contacting customers that are in arrears with their rent to come to satisfactory arrangements to clear their debt. This will involve contacting by telephone and other communication channels. Advice and support is offered to customers to enable them to manage their...

  • Collections Advisor

    1 month ago


    Newcastle Upon Tyne, United Kingdom Appcastenterprise Full time

    **Where**: North Tyneside (Cobalt Business Park) **Full time**: Permanent - 37.5 hours per week **Shifts**: Shifts will fall between Monday-Saturday 8-6, Sunday 9-5 - you will only work 1 in 3 weekends! **Salary**: £20,511 plus regular bonuses **Hourly rate: **£10.52 **The Role** Here at EE two things matter to us the most, our customers and our...

  • Collections Advisor

    1 month ago


    Newcastle Upon Tyne, United Kingdom Appcastenterprise Full time

    **Where**: North Tyneside (Cobalt Business Park) **Full time**: Permanent - 37.5 hours per week **Shifts**: Shifts will fall between Monday-Saturday 8-6, Sunday 9-5 - you will only work 1 in 3 weekends! **Salary**: £20,511 plus commission (taking you to around £23,000 per year) **Hourly rate: **£10.52 **What's in it for you?** **The Role** Here at...

  • Collections Advisor

    2 hours ago


    Newcastle Upon Tyne, United Kingdom Appcastenterprise Full time

    **Where**: North Tyneside (Cobalt Business Park) **Full time**: Permanent - 37.5 hours per week **Shifts**: Shifts will fall between Monday-Saturday 8-6, Sunday 9-5 - you will only work 1 in 3 weekends! **Salary**: £20,511 plus commission (taking you to around £23,000 per year) **Hourly rate: **£10.52 **What's in it for you?** **The Role** Here at...


  • Richmond upon Thames, United Kingdom Karter Thomas Limited Full time

    We are currently partnering with a highly respected social housing organisation based in West London and they are recruiting for an experienced Income Collection Advisor on a short term 4 week interim position. This role is full-time, 36 hours per week and paying between £22-£25 (DoE) via an umbrella company. **Duties**: - Undertake a range of income...


  • Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Vehicle Service Advisor? Are you looking for a move? If so, here is a great opportunity for you. A fully experienced Service Advisor is required for an independent specialist workshop. You will be required to: - handle customer enquiries, - book customers in, - arrange collections/deliveries, - produce job cards, - price...


  • Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Vehicle Service Advisor? Are you looking for a move? If so, here is a great opportunity for you. A fully experienced Service Advisor is required for an independent specialist workshop. You will be required to: - handle customer enquiries, - book customers in, - arrange collections/deliveries, - produce job cards, - price...


  • Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Vehicle Service Advisor? Are you looking for a move? If so, here is a great opportunity for you. A fully experienced Service Advisor is required for an independent specialist workshop. You will be required to: - handle customer enquiries, - book customers in, - arrange collections/deliveries, - produce job cards, - price...


  • Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Limited Full time

    Are you a fully experienced Motor Dealer Service Advisor? Are you looking for a move? If so, here is a great opportunity for you. As a Service Advisor working for this independent Motor Dealer you will be required to handle customer enquiries, book customers in, arrange collections/deliveries, produce job cards, see customers in, obtain fleet...

  • Parts Advisor

    3 days ago


    Newcastle upon Tyne, United Kingdom Bell Truck and Van Full time

    A fantastic opportunity has become available we are now recruiting for a Parts Advisor to join our team at our brand new Team Valley site. Here at Bell Truck and Van we all strive to be the absolute best and offer our customers the highest level of service. As well as having great people skills, you will need to be a proven team player, you will represent...


  • Newcastle upon Tyne, United Kingdom Student Roost Full time

    **Customer Service Advisor Required!** Hours: 15 hours per week, working on a rota bases covering shifts Monday - Sunday, 3 days per week between the hours of 08:00 - 20:00. **Salary**: £8,619 per annum **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just...


  • Newcastle upon Tyne, United Kingdom Student Roost Full time

    **Customer Service Advisor Required!** Hours: 37.5 hours per week, working on a rota bases covering Monday - Sunday between the hours of 08:00 - 20:00. **Salary**: £22,620 per annum **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?** Here at...


  • Newcastle upon Tyne, United Kingdom Ingenia Recruitment Full time

    Are you a fully experienced Service Advisor who is IT literate and has good communication skills? If so, you need to keep reading. Required for this franchised motor dealership, you will: - Handle customer enquiries. - Book customers in. - Arrange collections/deliveries. - Produce job cards. - See customers in. - Obtain fleet authorisations. - Price up and...


  • Newcastle upon Tyne, United Kingdom Ingenia Recruitment Full time

    Are you a fully experienced Service Advisor who is IT literate and has good communication skills? If so, you need to keep reading. Required for this franchised motor dealership, you will: - Handle customer enquiries. - Book customers in. - Arrange collections/deliveries. - Produce job cards. - See customers in. - Obtain fleet authorisations. - Price up and...


  • Newcastle upon Tyne, United Kingdom Bell Truck and Van Full time

    A fantastic opportunity has become available we are now recruiting for a Parts Advisor to join our team at Team Valley. Here at Bell Truck and Van we all strive to be the absolute best and offer our customers the highest level of service. As well as having great people skills, you will need to be a proven team player, you will represent the company in a...


  • Newcastle upon Tyne, United Kingdom EE Full time

    Customer Service Advisor - Tyneside Collections **Job Req ID**: 14553 **Posting Date**: 20-Apr-2023 **Function**: EE Contact Centres **Location**:Contact Centre (EE), Newcastle, United Kingdom **Salary**: £21,408 **Where**: EE North Tyneside (Cobalt Business Park) **Full time**: Permanent **Salary**: £21,408 plus up to 15% on top of salary in incentives...