Income Collection Advisor
2 weeks ago
We are currently partnering with a highly respected social housing organisation based in West London and they are recruiting for an experienced Income Collection Advisor on a short term 4 week interim position.
This role is full-time, 36 hours per week and paying between £22-£25 (DoE) via an umbrella company.
**Duties**:
- Undertake a range of income collection duties relating to rent and service charge income; to provide a coordinated, flexible, and effective income collection service
- Responsible for achieving and maintaining lowest possible levels of current rent and former tenancy arrears and ensure we maximise income recovery
- Effectively reduce all accounts in arrears to meet monthly targets
- Help customers to pay their rent on time by proactively reviewing and taking arrears action in line with rent collection process.
- Provide customers with benefit advice and signposting to external agencies
- Accurately calculate and record customers transactions, arrears repayments and rent figures
- Secure arrears repayment agreements at the end of tenancies including collection of arrears through former tenancy arrears process
- Manage customers calls and written contacts resolving issues promptly and correctly
- Support the team to provide legal documentation and issue legal notices including representing cases escalated to court
- Respond to arrears correspondence and provide information in an appropriate format to the Income Manager or Contract Manager to enable replies to formal complaints concerning rent arrears
**Experience**:
- Previous experience in collections or related financial services preferred
- Familiarity with telemarketing techniques and phone etiquette
- Proficient in data entry and using accounting software
- Strong analytical skills to assess debtor's financial situation
- Excellent communication skills, both written and verbal
- Ability to work independently and meet collection targets
**Job Types**: Full-time, Temporary contract
Contract length: 4 weeks
**Salary**: £22.00-£25.00 per hour
Expected hours: 36 per week
**Benefits**:
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- social housing: 1 year (preferred)
Ability to Commute:
- Richmond upon Thames, Greater London (required)
Work Location: In person
Application deadline: 18/03/2024
Reference ID: 11316
Expected start date: 11/03/2024
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